Position Summary:

Responsible for providing clients a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transcend Company. This role shares qualities between that of - a Consultative Sales Rep/Account Manager, and Strategic Health Adviser. This is a performance-based opportunity responsible for building and managing your own book of business, converting leads into sales through consultations and committing to on-going customer service. The position’s success relies upon repeated execution of consultative sales and customer satisfaction. Transcend provides you with the hot leads, you will never have to generate leads on your own.

There is room for growth! You will be eligible for promotion after 1-3 months in the entry level position.

Duties and Responsibilities:

• Reports to the Director of Clinical Services
• Works directly with prescribing physicians to identify treatment plans
• Oversees and counsels’ accounts and clients
• Possesses detailed knowledge of Bio-identical Hormones, Peptides, overall Health & Wellness
• Remains updated of any new product and regulatory changes in the industry
• Demonstrates superior customer service and maintains relationships with assigned client accounts
• Updates each CRM profile with detailed and accurate information
• Expected to maintain a high standard of professionalism in their verbal and written communications
• Follows established sales operating procedures and best practices
• Meets all performance expectations and regularly requirements
• Remains HIPPA compliant and represents the company in a unified fashion

Knowledge, Skills and Abilities:

• Experience working with different account types (Medical Sales, Health, Wellness & Fitness Industries)
• High adaptability to an ever-changing & challenging environment
• Ability to interact effectively with diverse customer base via phone, email and via Zoom
• Excellent verbal and written communication skills
• Must be detail oriented and possess high level of accuracy
• Willingness to work collaboratively and ability to demonstrate effective teamwork
• Ability to prioritize work and meet deadlines
• Must be self-starter and results-driven
• Sensitivity to confidential documents and information

Experience and Education:

• Previous experience in customer service, clinical administration, or related sales experience preferred
• Proven track record of organically converting prospects into sales
• Experience with CRM software, social medial applications & Microsoft Office
• Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone & other therapies