Job Description
Overview:
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Your Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
Qualifications:
What We’re Looking for
- Outstanding communication, listening and analytical skills
- Customer service and/or sales experience preferred
- Candidate must display strong organizational and problem solving skills
- The individual must be able to prioritize tasks and work well under pressure while remaining focused
- Must have a desire to learn general knowledge about the securities industry including the basic principles of equity, option and mutual fund transactions
- Candidate must be client service oriented and have general knowledge of Windows based
computer systems
- Ability to adhere to attendance policies and work within a structured schedule which includes a variety of shifts
- College degree preferred but not required
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- Comfort with desktop computer system
What We Prefer
- 6 months Call Center experience
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer