Job Description

The Home2 Suites Baton Rouge is currently hiring for a full-time Guest Service Agent. This position would be three to five days per week, with a combination of 6a-2p and 2p-10p shifts.

The Guest Service Agent position is the face of the hotel. They are the main point of contact for all of our valued guests, are typically both the first and last person the guests see during their stay and are responsible for providing exemplary service in all guest interactions, whether in person or over the phone.

The position requires being on your feet for eight hours or more at a time, being able to multitask and think critically, an ability to empathize with guests when presented with a problem as well as being able to take ownership of that problem and provide a memorable resolution to the satisfaction of our guests.

Effective and consistent communication is an absolute must for this position, as well as the ability to take initiative and understand the importance of the role the position plays in the success of the hotel.

The position requires answering incoming calls on the hotel phone line using proper phone etiquette, managing guest reservations, checking in or checking out guests and providing information about the hotel and local area, maintaining the cleanliness of the front desk and lobby area, proper cash handling, proper key control, and other special projects assigned by the supervisor.

Applicants should be energetic, friendly, dedicated, honest, reliable, and possess a true spirit to serve. The hotel is newly renovated, and the management group is currently building a new property just next door, so advancement opportunities are available in the near future for the right candidate.

Previous Hilton OnQ experience is preferred and a minimum of one year previous hotel front desk experience is also preferred, but we are willing to train the right candidate.

Social distancing measures have been implemented at the property as well as additional cleaning responsibilities for all staff members including the front desk. Sanitizing keys, the front desk workstations, the equipment, and the coffee station and business center are now a necessary part of this position.

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Masks and gloves are provided to all team members. Social distancing measures are in place.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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