Job Description

We're looking for a positive, charismatic, reliable individual with a love of hospitality and a passion for people to join our boutique hotel as Front Desk Manager.

The Front Desk Manager serves as the property Manager on duty and oversees and supports the daily operations of guest services. They lead, and inspire the Front Desk team, and ensure guest satisfaction.

RESPONSIBILITIES

• Leads and empowers the FD team to provide exceptional guest service
• Hires, trains, coaches and mentors the FD team to promote further growth and development
• Intervenes in any guest/team member situations as needed
• Monitors FD operations to ensure Hotel standards are being followed and properly executed
• Ensures all FD shift responsibilities (reports, etc.) are executed correctly and efficiently
• Schedules FD team to fit within monthly budget, Ensures all shifts are covered and staffed, works FD shifts as needed.
• Ensures all Standard Operating Procedures (SOPs) are adhered to amongst the FD team
• Maintains confidentiality of guest, employee and company information
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Maximize room revenue and occupancy by effectively controlling rates and availability.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years of relevant experience in Hotel setting – Hospitality degree preferred or relevant experience.
• Exceptional interpersonal skills with an empathetic heart
• Technologically sound with Google applications, RoomMaster, Synxis/Sabre, Extanets
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Excellent coaching and mentoring skills
• Excellent reliability
• Understands the difference between a boss and a leader
• Able to make difficult business decisions
• Has superb time management skills
• Strong attention to detail
• Able to lead a large group
• Able to compute complex mathematical calculations
• Able to perform critical analyses
• Has the ability to have fun and make others around you enjoy their work day!
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Ability to work evenings, weekends, and holidays, as needed

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Choose your own hours

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

Ability to commute/relocate:

• Brooklyn, NY 11205: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 3 years (Required)
• Hotel: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

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