Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Front Desk Receptionist is responsible for being the first point of contact for all visitors of the Alaska Airlines Corporate Office. As a member of the Employee Services team, this individual contributor role maintains front desk office needs by providing support and organizing and implementing office functions including procurement of supplies, maintaining office records, and supporting relationships with Alaska’s office vendors.

Key Duties

• Professionally greets all visitors, directing them to the appropriate party, service, or location.
• Follows established security procedures by monitoring guests and issuing visitor badges.
• Handles incoming phone calls professionally and delivers messages accurately and in a timely manner.
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
• Prepares mailings and general correspondence to employees and visitors.
• Maintains the Online Reference Directory, including documenting and communicating actions, irregularities, and continuing needs.
• Requests necessary service/maintenance for the Alaska Corporate Front Desk office equipment to ensure optimum efficiency.
• Executes all responsibilities with a focus on achieving Alaska goals and objectives, conforming to all policies, procedures and legal requirements.

Job-Specific Experience, Education & Skills

Required

• 1 year of experience in a fast-paced office environment, or related area.
• Knowledge of general administrative and clerical procedures and the ability to operate basic office machines (telephone, copier, fax, printer, etc.).
• Proven excellence in customer service principles and practices.
• Ability to handle multiple assignments simultaneously with accuracy, while maintaining strict confidentiality.
• Ability to organize and manage time efficiently.
• Excellent communication (written, verbal), and interpersonal including listening skills.
• Ability to establish and maintain harmonious relations with Alaska’s employees, vendors and the general public.
• Demonstrates verbal, visual and auditory ability to act swiftly in an emergency situation.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$38,700 - $54,100 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 4/14/2023

Employment Type Part-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID 2023-10444

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.