Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

CAMBRIA HOTEL BOSTON - DOWNTOWN SOUTH BOSTON is looking for a Talented Front Office Manager

Job Summary:
The Hotel Front Office Manager is responsible for overseeing the operations of the front desk and ensuring exceptional guest service throughout the hotel. They will lead a team of front desk agents and ensure smooth and efficient operations in accordance with the hotel's policies and standards. The Front Office Manager will also handle guest complaints, manage room reservations, and coordinate with other hotel departments to ensure guest satisfaction.

Responsibilities: 1. Oversee Front Desk Operations:
Manage the daily operations of the front desk, including check-in and check-out processes, guest inquiries, and requests.
Ensure that front desk agents provide prompt, courteous, and efficient service to guests.
Monitor and maintain the appearance and functionality of the front desk area.

2. Guest Service Management:
Train and supervise front desk agents, ensuring they deliver exceptional guest service.
Handle guest complaints and inquiries in a professional and timely manner.
Ensure guest requests are fulfilled promptly and to the guests' satisfaction.

3. Reservation and Room Management:
Manage room inventory and availability, coordinating with the reservations department.
Monitor room reservations to maximize occupancy and revenue.
Review and update reservation policies and procedures.

4. Staff Management and Training:
Recruit, train, and evaluate front desk staff, ensuring their compliance with hotel policies and standards.
Schedule and supervise front desk shifts to ensure adequate coverage.
Provide ongoing training and development opportunities for front desk agents.

5. Financial Management:
Monitor and control expenses related to front desk operations.
Assist in the preparation and management of the front office budget.
Ensure accurate billing and proper handling of guest payments.

6. Communication and Coordination:
Maintain effective communication with other hotel departments to ensure seamless operations.
Collaborate with housekeeping, maintenance, and other relevant departments to address guest needs and resolve issues.
Coordinate with the sales and marketing team to promote hotel services and special packages.

7. Compliance and Security:
Ensure compliance with all hotel policies, procedures, and regulations.
Maintain security measures, including key control and guest confidentiality.
Implement and enforce safety and emergency procedures.

Qualifications:
Proven experience as a Front Office Manager or in a similar role in the hospitality industry.
Excellent interpersonal and leadership skills.
Strong organizational and multitasking abilities.
Proficiency in hotel management software and reservation systems.
Solid understanding of front office operations and procedures.
Exceptional customer service skills.
Excellent communication and problem-solving skills.
Ability to work under pressure and handle difficult situations calmly.
Flexibility to work shifts, including weekends and holidays.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.

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