Job Description
MHC Healthcare is seeking a Front Office Receptionist to join our MHC Team at the MHC Westside Health Center, located in Tucson, AZ. The Front Office Receptionist will provide services for the front office by greeting and checking in patients, ensuring patient information is correct and collecting appropriate fees. Provide exceptional customer service to all who require services. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients.
The Anticipated Location:
- This job is assigned to our MHC Westside location until our new MHC facility opens on Ina Rd. Once the new facility is opened, this position will be relocated and assigned to the Ina location.
The ideal candidate will have the following education and experience:
- High school diploma or equivalency; required.
- Experience as a cashier/receptionist in a medical facility or public contact position; preferred.
- Bilingual may be required based on location.
- Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire); required.
The ideal candidate will also possess the following knowledge, skills, and abilities:
- Cash handling knowledge
- Provide exceptional customer service to individuals from various cultural backgrounds
- Knowledge of basic bookkeeping principles
- Ability to handle situational stress in work environment
- Ability to multi-task
- Computer literate
- Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy
Duties and Responsibilities:
- Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
- Opens, closes and balances daily batches.
- Prepares and submits deposit to the required manager for funds accepted.
- Greets and checks in patients in a courteous, friendly and professional manner.
- Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields.
- Answers questions regarding patient account status.
- Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.
- Determines patient’s co-payment and collects it before services are rendered.
- Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay. Informs new patients of MHC’s current payment policy.
- Collects payments made to outstanding accounts.
- Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified.
- Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions.
- Provides patients with information regarding cost of procedures.
- Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services.
- Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity.
- Checks patient out in PMS and schedules appropriate follow-up appointment.
- Balances daily charges from encounters to charges entered in the computer.
- Provides coverage for other health centers as required.
- Participates in in-service/education regarding Quality Improvement or required job-focused education.
- Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff.
- Completes Incident Report accurately and follows procedures completely.
- Makes daily reminder calls for future services/appointments.
- Performs other related duties as assigned.
Benefits:
As an employee of MHC Healthcare, we share in a very strong mission: Dedication to providing Service Excellence in Promoting Health and Well Being. To support this mission in our community, MHC Healthcare believes it must start at home. Therefore, employees have many opportunities to care for our health and wellness with benefits such as:
- Medical, Dental, and Vision
- 403(b) with employer contribution
- Short-term disability and other benefits
- Paid time off including 11 holidays plus vacation and sick leave accrual
- Paid bereavement, jury duty, and community service time
- Employee discount for medical services ($500 per year for full-time)
- Education reimbursement ($3,000 per year for full-time)
MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or an other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.