General Manager

Role Summary:

The General Manager oversees the entire sort operations within a high volume and fast paced package sort center. The GM ensures compliance with operational processes and safety procedures to meet on-time and error free sort guidelines.

Location: 200 Fallon Rd, Stoneham, MA 02180

Primary Responsibilities:

• Lead a staff of 60-80 internal employees, independent contractors, and managers with responsibilities to include but not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Work with Lead Team to plan, organize, staff, direct and control the day-to-day operations of the assigned sort
• Ensure the sort is running in accordance with established safety, quality and service standards while meeting cost and productivity goals are met
• Oversee or ensure daily visual inspections of loads to ensure proper quality for customers and/or vendors
• Plan sort strategy based on projected volume, line haul timing, head count, and other special circumstances and factors
• Monitor location and timing of line hauls, making critical decisions regarding timing of unloading, sorting and reloading
• Coordinate with engineering teams to facilitate, plan, and execute enhancements to the building capabilities
• Work in conjunction with maintenance teams to ensure that equipment is maintained and serviced regularly and properly
• Create, develop and implement best practices to drive efficiency and accuracy in sort operations

Key Success Factors:

• Strong interpersonal skills and demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups
• Ability to inspire a shared vision and empower and motivate a team
• Proven ability to apply sound business judgment to establish and accomplish goals
• Ability to effectively lead others, including leading and developing managers while managing conflict
• Professional verbal and written communication skills to communicate with various audiences and ability to effectively provide employees instruction on process and practice

Required Experience and Qualifications:

• 3+ years of supply chain, logistics, warehouse and/or sortation management experience
• Minimum of 3 years people management experience in a logistics/3PL environment
• Bilingual in English and Spanish is preferred
• Effective at meeting deadlines and reporting results and KPIs regularly
• Ability to understand and operate small package sort systems
• Ability/Oversee the PM of equipment
• Command of efficient floor loading and palletizing procedures
• Understanding of P&L and ability to manage Costs of Facility, Personnel, Supplies and Equipment
• Customer service skills necessary to effectively and professionally respond to requests and issues
• Ability to read, interpret and draw conclusions from quantitative and qualitative data and written information
• Software skills, including use of Microsoft Office software and web-based applications, experience with common supply chain and logistics software preferred
• Strong proficiency in Excel, with ability to manipulate data with Pivot Tables
• High School Diploma (or GED or High School Equivalence Certificate) Required

This is an excellent opportunity for a front-line manager to join an organization that is experiencing tremendous growth. We Offer:

• Health insurance
• Dental
• Vision
• Life insurance
• 401k

LaserShip, Inc. dba OnTrac Final Mile is an equal opportunity employer