Job Description

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Title: Help Desk Technician II

Job Responsibilities:

• Provide professional end-user support via telephone, email or web submits. Support will focus largely on assist users that are having files migrated from SharePoint to OneDrive
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately
• May be responsible for ensuring systems are configured properly
• Exceptional Customer Service Skills
• VPN troubleshooting

•

• What you'll get
• Work with brilliant minds, often within a global capacity;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;
• Open floor plan environment where collaboration is highly encouraged!

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

What do you need to succeed?

Skills, Licenses, Knowledge, Education and Training Requirements:

• High school diploma or equivalent required
• Working knowledge of OneDrive and/or File sharing, File Services or Permissions
• Active Directory knowledge
• Microsoft Office / O365
• Browser troubleshooting, specifically Chrome
• Requires excellent customer service skills
• Solid foundation of Personal Computer experience
• Troubleshooting capability
• Overall knowledge of desktop productivity products
• Ability to work in a team environment
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• May require additional project-specific training

Job Type: Contract

Salary: $18.00 - $23.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please confirm you're willing to work remotely.
• Best number to reach you?
• Availability for a call?
• Tax Term: Are you amenable to work on W2?
• What pay range are you looking for to make a move?
• Total years of experience as a service desk/helpdesk technician?
• Do you have experience migrating files from SharePoint to OneDrive?
• Do you have experience in migration?
• Do you have experience in OneDrive and/or File sharing, File Services or Permissions?
• Do you have experience in O365?
• Do you have experience in VPN troubleshooting?
• Do you have experience in browser troubleshooting?
• Do you have experience in active directory?
• Willing to work on a one year contract role?

Work Location: Remote

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