Why us?:
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
The Ladies & Gentlemen in our Housekeeping department are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.
Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work along side your fellow employees to bring special moments to life for our guests and each other.
Job Overview:
Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing computer input, filing tracing answering telephones, print reports, payroll, maintaining employee files and departmental records/log.
Responsibilities:
- Maintain knowledge of:
- All hotel services/features and hours of operation.
- All guestroom layouts, bed types, decor appointments, amenities, location numbers/names.
- Housekeeping services available for guests.
- Available laundry/dry cleaning services and hours of operation.
- Maintain complete knowledge and comply with all hotel and departmental polices and procedures.
- Maintain complete knowledge in the use of all office equipment, computer and manual systems.
- Access all functions of computer according to specifications.
- Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
- Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
- Print designated reports and distribute accordingly.
- Update room status report in accordance with departmental procedures.
- Contact managers to resolve discrepant rooms.
- Monitor and track status of out of order rooms; update accordingly.
- Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
- Communicate department and guest needs as they arise with respective Housekeeping personals by beeper, radio, or cell phone.
- Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
- Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
- Issue Housekeeping items to Room Attendants for delivery to guestrooms. Follow up on return of items.
- Establish and maintain filing procedures.
- Retrieve and distribute departmental mail.
- Type correspondence and reports as assigned.
- Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.
- Prepare employee daily/weekly payroll and submit to manager.
- Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
- Promote positive relation with guests and employees.
- Document pertinent information in departmental logbook.
- Review status of incomplete work and follow up action with manager before leaving.
- Successful completion of the training/certification process
Qualifications:
Education/Formal Training
High school graduate.
Experience
Previous secretarial experience.
Knowledge/Skills
- Ability to input and access data in computer.
- Ability to use Microsoft Word and Excel.
- Ability to type 60 wpm accurately.
- Ability to promote positive relations with all telephone callers.
- Ability to ascertain callers’ needs and comply with such to ensure callers’ satisfaction.
- Ability to be a clear thinker who can remain calm in pressure situations.
- Ability to focus attention on details, be well organized and follow up.
- Ability to maintain confidentiality of guest information and designated hotel data.
- Ability to work with minimal supervision.
- Ability to remain in a stationary position for extended periods of time with limited movement.
- Ability to work cohesively with the Housekeeping staff and other departments as part of a team.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged sitting at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits:
Medical
Dental
Sick
Vacation