Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview:

Our Implementation Consultants are responsible for understanding small business clients' needs and configuring our applications to meet those needs. Duties begin with an in-depth consultative needs analysis, used to define system setup and configuration optimizing client time, efficiencies, processes and reporting. The Implementation Consultant will ensure accurate conversion of payroll and human resource data from clients’ previous providers, by balancing converted data to reports and tax returns and work cohesively with clients utilizing system output reports to confirm and test setup. Once data is successfully converted, the Implementation Consultant will provide first level support to our clients until their transition to our Client Services team. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.

Responsibilities:

• 100% responsibility for a seamless onboarding experience for clients with simple complex setups
• Provide industry leading customer service
• Use a project management and consultative approach to promote an integrated implementation across all products
• Conduct an introductory call to verify contracted products, understand client priorities and craft a suggested timeline for the implementation of all products
• Conduct an alignment call to answer product questions, collect payroll data for configuration, review data extracted information, confirm company related information and introduce subject matter experts who will assist with higher complexity products
• Coordinate internally between the client and multiple Paylocity subject matter experts
• Facilitate the entry of previous payroll provider data
• Follow balancing procedures to ensure all converted data is accurate
• Perform quality assurance checks to ensure all setup work has been completed accurately, review reports and support clients for initial processing of payroll
• Lead client meetings
• Some travel up to 5% required
• All other duties as assigned

Requirements:

• Previous customer service or client interfacing role required
• Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus
• Excellent written and verbal communication skills, along with strong organizational and presentation abilities
• Solid time management and organizational skills
• Strong analytical skills, attention to detail, dependability, and follow through
• Willingness to perform a wide variety of tasks and projects under supervision
• High customer service orientation with the ability to develop strong internal relationships
• Ability to work in a fast-paced environment
• Ability to effectively solve problems by finding and using key resources

Preferred Skills:

• Project management training and/or experience preferred
• Bachelor’s degree

Paylocity is an equal opportunity employer.

Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com.

This role can be performed from any office in the US. The pay range for this position is $36,507 - $58,403/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.