This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children's Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.

The LTL Support and Operations team is responsible for monitoring, supporting, and maintaining the overall Costco Logistics eCommerce production ecosystem focusing on the health and operation of the environments, platforms, hardware infrastructure, and order management systems. This team is responsible for developing operational standards, training, monitoring, and support for the non-production and production Ecommerce ecosystem. This area is also responsible for ensuring security and compliance of the Costco Logistics platform in alignment with Costco policies, regulations, and industry frameworks. This is a highly collaborative team within Ecommerce as well as other areas of IT to ensure minimal disruption to our members and our business.

If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.

ROLE

• Supports LTL/Costco Logistics end users and systems.
• Executes and supervises installation of LTL/Costco Logistics I.T. equipment and infrastructure systems at existing locations, new locations, closures, and relocations.
• Designs, analyzes, evaluates, tests, debugs, and implements applications, OS’s, programs, and hardware supporting LTL Operations.
• Provides initial solution(s)/support structure for peripheral integration: RF devices, mobile tablets, printers, etc.
• Facilitates overall coordination and supervises the day-to-day tasks required to ensure projects are meeting goals and deadlines.
• Interfaces with other IT departments, suppliers, and manufacturers to develop configuration and installation standards.
• Establishes and monitors SLOs and SLIs for application operations.
• Collaborates with Enterprise Monitoring to provide sufficient monitoring and alerts for defined processing, SLAs, etc.
• Creates and maintains detailed, up-to-date technical documentation in a team repository.
• Manages system resources in partnership with various teams to assure maximum system performance and appropriate system capacity for peak periods and growth.
• Creates queries, programs, scripts, and reports supporting and adhering to change control policies that help to define and develop best practices for Infrastructure and application management.
• Researches, recommends, and develops innovative, automated approaches for day to day work.
• Recommends and follows security management practices, including the ongoing promotion of awareness on current threats, auditing of server logs, and other security management processes.

REQUIRED

• General understanding of large enterprise systems on Windows and Linux Server Operating Systems.
• Experience with installing and configuring large enterprise applications on Linux or Windows Servers.
• Strong focus on design, build, deployment, security, system optimization, and customization.
• Experience with both Windows (2012 through 2019) and Linux Operating Systems (RHEL 7 and 8).
• Experience with PERL, shell, and/or PowerShell scripting.
• Must have excellent analytical and problem solving skills.
• Must be able to operate independently with a high threshold for dealing with uncertainty, while simultaneously collaborating with various functional and technical teams.
• Proficiency in troubleshooting and root cause analysis.
• Must be able to work with limited supervision and exhibit a strong sense of urgency.
• General knowledge of client-server systems, preferably in the logistics category (OTM, WMS, etc)
• Good understanding of corporate IT policies, procedures, standards, and service level commitments.
• Scheduling flexibility to meet the needs of the business including weekends, holidays, and 24 x 7 on-call support on a rotational basis.
• Participation in off-site design and rollout activities, as well as validations of solutions (including DR/HA tests).
• Travel, including to Canada, in order to support multiple projects as needed.

Recommended

• Experience with cloud installations or migrations, preferably Azure.
• Experience with HighJump WMS and custom coded Java applications, Windows and Android client technologies, Linux server technologies, and/or Oracle and SQL Server databases.
• Experience with peripheral installation, configuration, customization, and triage.
• Understanding of middleware technologies and messaging systems.
• General networking experience and knowledge of foundational services and inter-system dependencies.
• At least one full cycle implementing a major software application.
• Knowledge of large-scale enterprise architectures.

Required Documents

• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Ranges:

Level 1 - $ 85,000 - $110,000

Level 2 - $105,000 - $135,000

Level 3 - $125,000 - $165,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.