Access TeleCare is the leading national provider of acute telemedicine technology and solutions to hospitals, health systems, post-acute providers, physician networks, and value-based care organizations since 2004. Built on proven and scalable infrastructure as an enterprise-wide solution, Access technology platform, Telemed IQ, rapidly deploys and seamlessly optimizes telemedicine programs across the continuum of care. Access provides a supportive and dedicated partner presence, virtually delivering patient care through teleNeurology, telePsychiatry, teleCritical Care, telePulmonology, teleCardiology, teleInfectious Disease, teleNephrology, teleMaternal Fetal Medicine and other service lines, enabling healthcare organizations to build sustainable telemedicine programs across clinical specialties.

Our Vision as an organization is to transform healthcare by enabling patients to have increased access to the highest quality care via a technology-enabled platform.

Our Mission statement follows simply and clearly from our vision. We partner with healthcare organizations to bring clinicians and patients together using innovative technologies to improve clinical care and patient outcomes in a me

Position Summary:

Intake agents play a critical role in ensuring that our mission is successful. You will work in a fast-paced environment that can best be described as a 24/7 “virtual hospital.” Agents handle inbound calls, managing requests from client hospitals, providing information and transferring calls when appropriate.

Essential Functions:

• Courteously answer all incoming calls and accurately document patient information.
• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care.
• Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
• Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
• Comply with all compliance and HIPAA requirements.
• Other tasks as needed
• Required Education and Experience

Education and Experience:

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT

Skills:

• Proficient in Microsoft Office (Excel, Word, etc.)
• Ability to learn software and systems
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Have excellent phone/customer service skills along with high attention to detail

Working Environment:

• 100% Remote
• Coordination Center.
• This is a full-time position; 40 hours weeks
• The consult coordination center operates 24/7 and does require weekends and holidays.
• Extended periods of time looking at computer monitor
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard

The benefits program is designed to provide you with the opportunity to select benefit options that best fit your lifestyle and personal choices.

Benefits Include:

• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Short and Long Term Disability
• Employer Paid 1x Life and AD&D (Supplemental available)
• 401(k) & Roth 401(k)
• Up-to 16 days of PTO
• 10 Paid Holidays
• Pregnancy and Parental Leave
• Military Leave Pay

The above information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job. AAP/EEO Statement: Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.