Job Description

Lighthouse Behavioral Health Solutions (Lighthouse) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs.

We are a treatment facility that prides itself in a welcoming and compassionate approach to substance use and mental health treatment. We believe our clients can achieve recovery and be valued community members through positive engagement and meaningful participation in treatment.

Treatment plans are individualized, and there is great attention to client needs and preferences to achieve the maximum self-actualization that can be derived from treatment.

We apply evidence-based, best practice models reflective of the behavioral healthcare redesign to promote efficient and effective treatment operation and service outcomes.

We believe in achieving quality service through workforce development. Lighthouse invests in training and education to promote professional growth.

Our programs and services are dedicated to adults struggling to cope with alcohol and/or drug addiction and mental health challenges brought about by difficult life experiences on an outpatient basis.

Job Summary– This position provides services to adults with identified mental health or substance use diagnosis.

Duties include, but are not limited to:

• Take incoming phone calls for requests for program information
• Perform Eligibility for Services intake interview for all potential clients for all Lighthouse properties in Columbus, Marysville and Lima
• Determine appropriateness for clinical assessment
• Schedule date/time for clinical assessment balanced against open bed availability
• Upon arrival, take incoming clients through entire intake process by scheduling clinical assessment, nursing assessment and benefits review
• Upon arrival, review client handbook, review client insurance information, complete ROI’s
• Upon arrival coordinate housing and arrange transportation
• Respond to phone messages same day
• Develop and enhance relationships with referral sources
• Dedication to being of service to our clients and referral sources

Requirements and Qualifications

• Possesses superb written and spoken communication skills
• Excellent interpersonal skills with clients, colleagues, and community resources
• Excellent time management skills; organized and able to prioritize
• Comfortable in a fast-paced environment with multiple clients
• Able to organize and manage large amounts of files, schedules, dates, and information
• Calm and cool-headed with a positive attitude
• Self-directed and self-motivated
• Comfortable with building personal relationships and dedicated to helping others
• Call center experience

Benefits

• Medical/Dental/Vision Insurance
• Group Life Insurance
• Paid Time Off (PTO)
• 401(k)
• 9 paid holidays

Lighthouse is certified by the Ohio Department of Mental Health and Addiction Services (for Mental Health & Substance Abuse).

Lighthouse is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state or local law.

Lighthouse is committed to modeling diversity and inclusion within and outside our organization and to maintaining an inclusive environment with equitable treatment for all.