The Genomics and Bioinformatics Services Section in LPEA is in need of a motivated individual to serve as an IT Service Delivery Manager for this fast paced area. This section provides development support for genomics and bioinformatics activities for the Center for Individualized Medicine Independent Multidisciplinary Practice (CIM IMP), which includes DLMP, CIM and Quantitative Health Sciences (QHS) activities. We support research and clinical applications which require close collaboration with bioinformatics and key business partners in an effort to find solutions supporting their business domain.

The IT Service Delivery Manager is responsible for ensuring IT services meet customer needs and expectations as agreed to in the published service catalog or other service offering. The main competency of a Service Delivery Manager centers on the disciplines of operations management and/or delivery of services. This responsibility includes full life cycle management for each service: definition, design, construction and operation, as well as the evolution of service offerings in partnership with stakeholders. IT Service Delivery Managers are responsible for all phases of life cycle management of the service and to ensure continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations and developing tech culture based teams while optimizing costs and delivery times. The IT Service Delivery Manager is responsible for standardizing work intake processes, prioritizing work, and all aspects of workforce planning including ensuring direct reports are adequately trained, aligning resources with appropriate assignments and managing team performance. IT Service Delivery Managers provide structure, guidance and support for budget planning and staffing for delivery of service. May serve as Secretary, Assistant Secretary or member of IT for institutional committees.

This is a full time remote position within the United States.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Required Qualifications:

Bachelor's degree with 6 years of experience, which includes 2 years of demonstrated leadership experience; Or, Associated Degree with 8 years of experience, which includes 2 years of demonstrated leadership experience and commitment to obtain a Bachelor's degree within 4 years.
Experienced with committee and consensus-managed, physician-led organization. Other Qualifications: Requires skill in effective decision making and effective consensus management. Strong understanding of finance, business processes, budgeting and human resources development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experience with personnel management, resource allocation, coaching and mentoring.

Preferred Qualifications:

Master's degree preferred with 4 years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and services. Some travel may be required in this position.