Job ID: 2307063

Location: WASHINGTON, DC, US

Date Posted: 2023-05-16

Category: Information Technology

Subcategory: Systems Support

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: Yes

Description

Desk Side Engineer ‐Junior

Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.

Top 3 Qualifications, Skills, Experience or Certifications:

1. ITIL V4 Foundation

2. Customer Service Experience

3. Hands on deskside user assistance and problem resolution.

Job Role Specific Requirements:

1. Life-cycle Refresh Project Tasks

2. IMAC Service Requests

3. Incident Management troubleshooting

4. Mobile Device Management

Preferred skills and qualifications:

1. CompTIA Security+ Certification

2. CompTIA Network+ Certification

3. Active Directory Admin Experience

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: High School and 0 years related experience

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

the ability to obtain a public trust

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.