Job ID: 2307063
Location: WASHINGTON, DC, US
Date Posted: 2023-05-16
Category: Information Technology
Subcategory: Systems Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
Desk Side Engineer ‐Junior
Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Top 3 Qualifications, Skills, Experience or Certifications:
1. ITIL V4 Foundation
2. Customer Service Experience
3. Hands on deskside user assistance and problem resolution.
Job Role Specific Requirements:
1. Life-cycle Refresh Project Tasks
2. IMAC Service Requests
3. Incident Management troubleshooting
4. Mobile Device Management
Preferred skills and qualifications:
1. CompTIA Security+ Certification
2. CompTIA Network+ Certification
3. Active Directory Admin Experience
Qualifications
TYPICAL EDUCATION AND EXPERIENCE: High School and 0 years related experience
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and
the ability to obtain a public trust
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