Job Description

JOB Title: Leasing Agent

Reports to: Community Manager

Schedule: Wednesday through Sunday

FLSA status: Non-exempt

Purpose of Job: To assist the property manager with marketing the property to prospective residents, and to assist with resident retention.

Essential Job Functions:

MAXIMIZE REVENUE:

-Ensure that residents fill out all leasing paperwork completely, accurately and on time

-Achieve an average closing ratio of 40%

-Ensure the timely collection of rents

-Enter resident activity into AppFolio accurately and in a timely manner

-Maintain accurate prospective, current, and past resident files

-Provide customer service to prospective tenants including property tours, telephone inquiries, and performing move-ins.

-Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition.

-Track and follow up with prospective tenants utilizing traffic logs and guest cards

-Assist with resident retention by helping organize resident activities, following up on service requests within 24 hours and handling resident complaints.

-Attend training seminars on a regular basis.

- Comply with all Fair Housing and Equal Housing Opportunity requirements.

-Other duties as assigned by the manager and assistant manager.

OPTIMIZE CURB APPEAL:

-Promptly notify manager of safety concerns or deficiencies in property appearance

-Ensure property is always free of litter

-Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)

Non-Essential Job Functions:

-Climb stairs to inspect above ground-level units.

Knowledge, Skills & Abilities Required:

-Ability to work as a team player

-Ability to resolve conflicts

-Ability to multi-task

-Always demonstrates professional appearance and good hygiene

-Demonstrates customer service skills

-Demonstrates a desire for continuous professional development

-Always demonstrates ethical behavior and integrity

Qualifications:

-High School Diploma or equivalent

-A valid driver’s license, reliable transportation, and automobile insurance

Working Conditions:

-Approximately 50% in office environment using computer and phone

-Approximately 50% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.

-May be required to work weekends

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift

Experience:

• Property management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Similar Jobs