JOB Title: Leasing Agent
Reports to: Community Manager
Schedule: Wednesday through Sunday
FLSA status: Non-exempt
Purpose of Job: To assist the property manager with marketing the property to prospective residents, and to assist with resident retention.
Essential Job Functions:
MAXIMIZE REVENUE:
-Ensure that residents fill out all leasing paperwork completely, accurately and on time
-Achieve an average closing ratio of 40%
-Ensure the timely collection of rents
-Enter resident activity into AppFolio accurately and in a timely manner
-Maintain accurate prospective, current, and past resident files
-Provide customer service to prospective tenants including property tours, telephone inquiries, and performing move-ins.
-Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition.
-Track and follow up with prospective tenants utilizing traffic logs and guest cards
-Assist with resident retention by helping organize resident activities, following up on service requests within 24 hours and handling resident complaints.
-Attend training seminars on a regular basis.
- Comply with all Fair Housing and Equal Housing Opportunity requirements.
-Other duties as assigned by the manager and assistant manager.
OPTIMIZE CURB APPEAL:
-Promptly notify manager of safety concerns or deficiencies in property appearance
-Ensure property is always free of litter
-Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)
Non-Essential Job Functions:
-Climb stairs to inspect above ground-level units.
Knowledge, Skills & Abilities Required:
-Ability to work as a team player
-Ability to resolve conflicts
-Ability to multi-task
-Always demonstrates professional appearance and good hygiene
-Demonstrates customer service skills
-Demonstrates a desire for continuous professional development
-Always demonstrates ethical behavior and integrity
Qualifications:
-High School Diploma or equivalent
-A valid driver’s license, reliable transportation, and automobile insurance
Working Conditions:
-Approximately 50% in office environment using computer and phone
-Approximately 50% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.
-May be required to work weekends
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
Experience level:
Schedule:
Experience:
License/Certification:
Work Location: In person
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