Who We Are: Family Care Center (FCC) was founded in 2016 with the mission to improve access to mental health care in the local community and has since become Colorado’s largest and fastest growing outpatient provider of services for behavior health. FCC brings together the highest quality providers with a wide range of skills including psychiatrists, psychologists, marital therapists, family therapists, licensed professional counselors, and child therapists to work as a team to help individuals and families on their journey to grow and thrive.

Why We Are Unique:

• We prioritize giving our Provider's sufficient time to get to know their patients.
• We enable our Providers to focus on clinical care through extensive administrative support.
• We empower our Providers to grow and maintain healthy work-life balance.
• Our quality Providers enjoy being a part of our culture with a higher than industry standard clinician retention rate.
• Family Care Center believes in autonomy, support, and empowerment for our providers.

Position Summary: The Medical Office Receptionist greets all patients and manages patient intake. The receptionist is responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting staff as needed.

Supervisory or Managerial Responsibility: None

Core Responsibilities:

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Drives “Five Star” clinic performance.
• Be in compliance with all organizational policies, the Employee Handbook, Code of Conduct, FCC Way and required annual training.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Adheres to safe working practices and always follows all organizational safety policies and procedures.
• If applicable, wears appropriate PPE as outlined by relevant policy and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.
• Ensure strict confidentiality of all medical records, PHI, and PII.

Essential Responsibilities:

• Welcomes patients and visitors to the office and directs questions to appropriate staff members.
• Schedules providers appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.
• Collects forms of ID from patients and any other information necessary for their appointment.
• Retrieves patient files, sequences paperwork, adds new patient record forms, and places files in sequence for physician examination or treatment.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed.

Other Duties:

Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• 1 year of medical front desk receptionist experience or administrative experience preferred.
• 1 year of customer service experience required.

Work Environment and Conditions: Prolonged periods sitting at a desk and working on a computer.

Hourly compensation range: $18.00 - $20.00

Family Care Center offers competitive compensation and benefits packages with the ability to also maintain work-life balance. Full time employees are eligible for 401k, vision, dental, medical, life, and employee wellness and discount plans.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.