Medical Receptionist Detroit job at EPIC Health System in Detroit, MI 48221

Job Description

Role and Responsibilities

Inspire EPIC experiences between team members and patients by creating an atmosphere of patient value and a sense of community.

Effectively coordinate and control our guest flow at the door by enthusiastically greeting arrivals, assisting with virtual tablets for check-in and providing a warm farewell to our departing patients

Effectively communicate with patients and team members about walk-in’s, schedule changes, or other patient facing situations on-site.

Take a proactive approach to troubleshooting patient questions, concerns, or issues by escalating to the correct responsible party including but not limited to the office manager, physician, billing department etc.

Preform all opening and closing duties inside the lobby and front desk area including filing necessary paperwork, printing patient demographics and schedules, keeping the lobby clean, and charging virtual tablets

Manually check in patients who are not able or choose not to check-in virtually

Qualifications and Education Requirements

1+ year previous experience in customer service is required

Must be patient focused and determined to provide an EPIC first impression

Must be organized with the ability to multi-task and prioritize

Strong verbal communication required

1+ year experience with computer navigation or be a quick learned with technology

Preferred Skills

High school diploma or equivalent

Previous experience working in a medical office setting

Additional Notes

Might be required to travel to any of our current locations to help periodically

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Medical Receptionist Detroit Job at EPIC Health System, Detroit, MI 48221

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