Medical Receptionist Detroit Job at EPIC Health System, Detroit, MI 48221

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Job Description

Role and Responsibilities
  • Inspire EPIC experiences between team members and patients by creating an atmosphere of patient value and a sense of community.
  • Effectively coordinate and control our guest flow at the door by enthusiastically greeting arrivals, assisting with virtual tablets for check-in and providing a warm farewell to our departing patients
  • Effectively communicate with patients and team members about walk-in’s, schedule changes, or other patient facing situations on-site.
  • Take a proactive approach to troubleshooting patient questions, concerns, or issues by escalating to the correct responsible party including but not limited to the office manager, physician, billing department etc.
  • Preform all opening and closing duties inside the lobby and front desk area including filing necessary paperwork, printing patient demographics and schedules, keeping the lobby clean, and charging virtual tablets
  • Manually check in patients who are not able or choose not to check-in virtually
Qualifications and Education Requirements
  • 1+ year previous experience in customer service is required
  • Must be patient focused and determined to provide an EPIC first impression
  • Must be organized with the ability to multi-task and prioritize
  • Strong verbal communication required
  • 1+ year experience with computer navigation or be a quick learned with technology
Preferred Skills
  • High school diploma or equivalent
  • Previous experience working in a medical office setting
Additional Notes
  • Might be required to travel to any of our current locations to help periodically

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Job Summary
  • Location
    Detroit, MI 48221
  • Job Type
    Full Time
  • Date Posted
    2025-10-17
  • Expiration date
    2025-12-06