About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Required Skills

• Demonstrated ability to clearly communicate (both orally and in writing) with attention to style, tone, and detail, and to obtain and promptly provide accurate information.

• Ability to handle complex and demanding situations, tactfully when dealing with clients and customers.

• Ability to interact with all levels of staff in a professional manner.

• Ability to deescalate irate customers during telephone interactions, tactfully.

• Knowledge of/sensitivity to world-wide cultural differences. Maintains an awareness of impact on public relations and possible repercussions.

• Maintain an awareness of impact on public relations and possible repercussions.

• Ability to work under pressure of deadlines and handle last minute requests.

• Ability to locate and synthesize information from multiple data sources.

• Ability to analyze and resolve routine and complex problems.

• General knowledge of office procedures in order to input, process, and complete assigned work.

• Experience in Windows, Microsoft Word, Excel and Outlook applications is highly desirable.

Education, Certifications, or Special Licenses

• High School diploma or GED

Other Requirements

• Basic proficiency with Microsoft Office products is required along with general PC knowledge

• Ability to perform in a fast-paced environment and adaptable to change

• Good problem solving/decision making skills and time management skills

• Excellent verbal, written and interpersonal communication skills