Outpatient Utilization Review Behavioral Care Advocate - Remote Job at UnitedHealth Group, Phoenix, AZ 85002

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Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)


At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

The Strategic Outpatient Engagement & Management (STEM) Care Advocate will complete telephonic clinical reviews directly with Providers to ensure members are getting the most effective and efficient care promoting best practices in the Outpatient psychotherapy and community based treatment setting. Candidates should be able to demonstrate flexibility and be


You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Focus on outpatient Commercial, Medicaid and Medicare behavioral health services
  • Conducting outpatient reviews to determine appropriate care
  • Assessing if member care meets coverage guidelines
  • Shaping member treatment in partnership with providers to ensure best practices
  • Administering benefits and reviewing treatment plans


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Active, unrestricted Licensed Master's Degree - Independent Level Clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling
  • Independent licensure
  • Outpatient psychotherapy and community based treatment experience
  • MS Office proficiency (Word, Excel, Outlook, Internet)
  • Distraction-free space in home to use as a home office
  • Access to high speed internet (DSL or Cable)
  • Available to work hours of 8:30 - 5:00 PM PST, 9:30 - 6:00 PM MST, 10:30 - 7:00 PM CST


Preferred Qualifications:

  • Independent license in California, North Carolina, Kentucky, Louisiana, Indiana, Arizona, Washington, Mississippi, or Kansas
  • Eligible to be independently licensed in California, North Carolina, Kentucky, Louisiana, Indiana, Arizona, Washington, Mississippi or Kansas
  • 2+ years of demonstrated experience (post licensure) in a related mental health environment including outpatient services
  • Experience working with EMRs (electronic medical records)
  • Demonstrated telephonic/office-based experience
  • Telephone queue experience
  • Utilization review/management experience
  • Experience in managed care
  • Experience conducting clinical review to determine appropriate levels of care


Discover a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day.


Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.


California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only : The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $56,300 to $110,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.


*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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