Patient Navigator Special Patient Population

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 140 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking a Patient Navigator to be an integral member of the healthcare team and provide indirect care to patients at our Medicine Specialties of South Durham.

WE INVITE YOU TO APPLY IF:

• You are compassionate, patient, and have top notch interpersonal skills and your goal is to promote patient’s well-being through exceptional care.
• You are detail oriented, conscientious and take pride in ensuring accuracy in your work.
• You are collaborative and excited to be part of a care team.

JOB DUTIES

• First point of contact for people interested Registering and scheduling new patients. Educating them on questions regarding first appt, sending email with appt date/time/location and questionnaires and information regarding first visit.
• Manage intake surveys ensuring completion and entering into Epic
• Coordination of services with other specialties (ex: dermatology, surgery, ENT)
• Obtain and scan in records for new patients for first appt.
• Scheduling return appts for gender clinic if not done at check out or cancel/reschedule when patients call in.
• Managing patient waitlist
• Triaging emails/phone calls from new and return patients and pharmacies regarding questions about meds.
• Manage and coordinate lab orders and results when labs are done outside of Duke
• Provide follow up resources for patients on surgical requirements, community resources, mental health services, surgeon-specific requested services, general and surgical financial assistance services.

REQUIRED QUALIFICATIONS

• Bachelor's degree in a clinical field, such as behavioral/social sciences, health education, or public health fields.
• Three years of experience in a patient-centered, health related field with administrative duties.
• Experience in patient navigation preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written, oral and conversational communication skills to effectively work with diverse groups.
• Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills.
• Excellent time management skills needed to prioritize among many competing priorities.
• Attention to detail needed to operate accurately and effectively.
• Mastery of Microsoft Office, especially Word and Excel, and electronic medical record documentation and/or reporting.
• Metric tracking skills

ADDITIONAL INFORMATION

Certain jobs in the Private Diagnostic Clinic may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description