Department

DAL-Academic Advising-513250

Job Location

Dallas

Full Time/Part Time

Part-Time

Pay Rate

Salary Information

Department Summary

Position Summary

The Peer Success Coach (PSC) helps students develop behaviors and habits that contribute to success in college. Also helps students build academic skills, and intervenes when students encounter difficulty. The PSC is an important part of the student success team and supports university enrollment and retention initiatives.

Some examples of work:

• Works closely with Academic Advising, Admissions, Registrar, and Financial aid office to assist new students with onboarding steps (e.g. TSI assessment, orientation signup, scheduling advising, FAFSA/TASFA completion, introducing students to campus life)
• Provides ongoing coaching for first time in college students and other selected populations (FTIC)
• Assists with early alert outreach to students who encounter academic difficulty
• Shares information with students about upcoming activities, events, and enrollment related tasks
• Participates in campus events or activities related to student success
• May travel to area high schools and community colleges to assist with student onboarding
• Teaches students to self-navigate campus resources
• Manages sensitive/confidential information
• Uses software to schedule student appointments
• Utilizes multiple methods to reach students (phone, email, text, web-chat, and in-person methods)
• Maintains electronic and physical records of UNT Dallas students
• Other duties and special projects as assigned

Minimum Qualifications

• Must qualify as work-study eligible
• Must be enrolled at least half-time.
• Excellent customer service skills, as well as effective oral and written communication skills.
• Working knowledge of Microsoft Office computer applications (i.e. Word, Excel, PowerPoint, Outlook).
• Some knowledge of office practices and procedures.
• Demonstrated ability to comprehend and follow oral and written instructions accurately.
• Good interpersonal skills and ease in relating to people from varying educational, cultural and social backgrounds.
• Responsible, reliable and punctual.
• Ability to learn assigned tasks readily, to adhere to prescribed routines, and to develop some skill in the operation of common office equipment.

Preferred Qualifications

Required License / Registration / Certification

Work Schedule

19hrs/week typical. Work will accommodate student class schedule. Office open 8am-5pm. May work occasional evenings or weekends to support related events. Work schedule can expand during periods when school is not in session based on student’s request.

Driving University Vehicle

No

Security Sensitive

This is a security sensitive position.

EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Physical Requirements

Ability to communicate

Posting Number

Stu350HP

Position End Date (if temporary)

Special Instructions to Applicants