Job Description

Job Description

Major Responsibilities:
Coordinates staffing and functions within the Patient Access Department in order to achieve SRCO goals and objectives.
Monitor work processes to ensure that best practices are deployed to enhanced customer services, leveraged use of technology. Ensure that standard processes as identified by the SRCO are effectively implemented at the Patient Access points in an effort to achieve the goals of maximized cash flow and decreased cost of collections. Identifies potential barriers to these goals at the unit level and recommends appropriate and effective solutions.
Perform duties of front line associates in the Patient Access department including: pre-registration, insurance verification/pre-certification and registration (IP/OP/ED). Models behaviors of excellence, including use of AIDET, and accuracy for front line associates.
Participates in and supports overall SRCO efforts surrounding the development and integration of new and innovative approaches to using people, processes, and technology to increase cash collections and income statement improvement from revenue cycle operations.

Education/Experience Required:
High School Diploma or equivalent. Minimum of five years plus recent work experience in registration or related healthcare department. 1-2 years lead or supervisor registration experience. Strong medical terminology background preferred, certification in medical terminology within one year of employment. Knowledge of third party payers. Knowledge of Allegra system and related registration required.

Knowledge, Skills & Abilities Required:
Ability to proficiently interact over the phone with the public, physicians and hospital staff Excellent verbal and written communication skills Proficiency in computer based data entry
CHAA certification within one year of employment

Physical Requirements and Working Conditions:
Occasional local travel for SRCO workgroups or events Ability to work hours that verify based on needs of the organization including evenings and weekends.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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