Welcome to Clearway Health - a recognized Great Place To Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed - and where they want to grow and make a difference. At Clearway Health, diversity, equity, inclusion and belonging is an essential part of our business and workplace culture. We offer a wide range of benefits, perks, and wellness programs in addition to continuous learning opportunities to help you grow. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support, and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs.

POSITION SUMMARY:

The Regional Director of Specialty Pharmacy Operations will oversee the operations and financial performance of all assigned client site specialty pharmacy teams. They will be responsible for overall performance of all client site programs within an assigned region, and support Site Directors with ensuring that all client goals are met with a high standard of excellence, urgency, and predictability. They will support the VP, Client Strategy and Services with achieving all client site goals and service standards, interface with executive level leadership at clients, support team building, and staff development.

Position: Regional Director, Specialty Pharmacy Operations

Department: Clearway Health

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Direct oversight of client site specialty pharmacy operations leadership teams for all designated hospital system partners, with accountability for P&L and operational performance
• Provides leadership and day-to-day performance management support and accountability to all dedicated client staff - Directors of Specialty Pharmacy (CHS Site Directors) and their local staff (Managers of Specialty Operations, Pharmacists, Liaison and others)
• Responsible for all performance measures for regional clients in aggregate and by client, including but not limited to total revenue, growth, patient enrollment in programs, margin, and budget management.
• Develops a deep understanding of the health system environment and able to achieve objectives by developing relationships with executive and all other levels of staff to navigate roadblocks and challenges to program success
• Proactively identifies and implements operational efficiencies and standardization, provides feedback and solutions for improving efficiencies company wide across all other client sites as needed
• Ensures the successful execution of all strategies and initiatives by Site Directors designed to meet company and client goals with a high standard of excellence, urgency, and predictability, supporting by removing obstacles, bringing resources to support success
• Works closely with the Client Development and Client Success team by ensuring high client satisfaction, addressing client concerns effectively and developing solutions as necessary
• Will effectively translate client and corporate strategic developments into operational functions independently through their deep understanding of client systems, and able to provide meaningful feedback when adjustments should be made
• High degree of focus on ensuring exceptional patient service delivery is achieved at client sites that meet the expectations and requirements of all necessary accreditation and compliance
• Proactively engages corporate support functions to optimize performance at client sites including but not limited to: Corporate operations, centralized support center, implementation team, and other SMEs and corporate departments
• Develops a deep understanding of challenges health systems face and creatively identifies way in which the specialty pharmacy can assist in resolving these clinical and financial challenges
• Participates in interviewing, hiring, orientation, onboarding, and recurring training of staff as needed to support on-site client leadership staff
• Creates a great work environment and inspires teamwork and partnership at all levels
• Ability to influence others without formal authority, can drive change management at client sites
• Understands and articulates region's market trends, market changes and evolving competitive landscape, including but not limited to local payor markets and drug access
• Working knowledge of and adherence to all applicable state and federal laws and regulations including but not limited to board of pharmacy regulations, local, state and federal regulations for their assigned client sites
• Ensure staff training and compliance with all applicable state and federal laws and regulations including but not limited to board of pharmacy regulations, local, state and federal regulations.
• Other duties as assigned

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree required; MBA preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Licensed pharmacist preferred but not required

EXPERIENCE:

• 7-10+ years of experience leading large diverse and remote teams across several clients or sites, with high degree of understanding of the health system space
• Strong background in operations with P&L experience over multiple business units or client sites
• Private consulting or professional services experience strongly desired

KNOWLEDGE AND SKILLS:

• Comprehensive knowledge of pharmacy, specialty pharmacy, and 340B or ability to quickly learn such knowledge
• Strong network of industry leaders and analysts preferred
• Strong interpersonal skills, a high degree of analytical ability, and the ability to work effectively with both internal and external customers.
• Excellent organization and management skills, the ability to set strategy and lead a team in a fast-paced environment
• Excellent management and communication skills
• Exceptional analytical and critical thinking skills
• Demonstrated ability to perform in a metrics-driven, process-based environment with high accountability

Req id: 27789