Job Description

*** PLEASE ONLY APPLY IF YOU HAVE IN-HOME CARE SCHEDULING EXPERIENCE***

Our company is hiring a Scheduling Coordinator to join our growing team. The ideal candidate must be highly organized and detail-oriented and must possess the ability to prioritize tasks and value excellent customer service. The Scheduling Coordinator should be comfortable working within a fast-paced environment, be able to manage multiple tasks simultaneously and should be proficient in Microsoft Office and Clear Care/Wellsky. Current experience as a scheduling coordinator in the In-Home care industry is a must.

The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with an emphasis on creating extraordinary relationships.

Primary Responsibilities:

· Answer incoming calls in a friendly, professional, and knowledgeable manner.

· Create and maintain client and Care Pro schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.

· Monitor, mediate, and log all client and Care Pro activity utilizing the software system.

· Follow up with all client and Care Pro issues to ensure their problems are resolved.

· Enter and maintain accurate client and Care Pro records in the software system.

· Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.

· Follow up and communicate Care Pro and client issues to ensure problems are resolved.

· Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.

· Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.

· Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.

· Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

· Conduct Service Inquiries and Care Consultations following the consultative sales process.

· Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

· High school graduation or the equivalent

· One year of related business experience or an equivalent combination of education and work experience may be considered

· Must possess a valid driver’s license

Supervisory Responsibilities:

· None

Knowledge, Skills and Abilities:

· Must have an understanding of and uphold the policies and procedures laid out by the employer

· Must demonstrate excellent oral and written communication skills and the ability to listen effectively

· Must have the ability to work independently, maintain confidentiality of information and meet deadlines

· Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

· Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

· Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work

· Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and Care Pros

· Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

· Must present a professional appearance and demeanor

· Must have the ability to operate office equipment

· Must be patient and congenial on the telephone

· Must have computer skills and be proficient in Word and Excel

· Must have the availability to work evenings as required

· Must have the ability to perform duties in a professional office setting

· Must demonstrate knowledge of the senior care industry

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Senior Care Scheduling: 1 year (Required)

Work Location: Remote

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