Pay Range:

The typical pay range for this role is:

Minimum - Maximum

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The Manager of Security Operations is responsible for overseeing the effective and efficient operation of their assigned property, venue, and/or shift security team to maximize the safety of employees and guests. They will oversee security direction for all special events or critical incidents for their assigned MGM Resorts International property or venue.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manage security and support staff team members during day-to-day operations and activations to include creating schedules, work assignments, and station coverage, payroll, PTO, training and evaluating officers, and administering progressive discipline.
• Build and develop highly effective teams through interviewing and hiring, training, mentoring, coaching, performance reviews and professional development. Create a work environment that uses recognition and performance feedback to promote teamwork and mutual respect.
• Understand and promote compliance with MGMRI policies, and federal, state, and local laws and effectively communicate policy and procedure changes to security operation teams to maintain compliance. Give suggestions and recommendations, as appropriate, for improvements to policies and procedures.
• Execute department strategic goals and operational tactics to deliver excellent safety service using feedback and data with a proactive approach to ensure a maximum level of guest service and satisfaction throughout the property or venue is achieved and maintained.
• Execute Guest Service standard policies and procedures to address guest questions and concerns either personally or by contacting the appropriate team member or department.
• Acts as the Incident Commander during critical incidents and is responsible for establishing emergency response objectives and strategies and implementing tactics until Senior Leadership or Law Enforcement arrives.
• Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent experience
• Two (2) years of security operations, government, or private industry experience in the security field, including previous experience preparing risk assessments and operational security plans, and conducting safety reviews and after-action reports.
• Successfully attend and pass CPR/AED response simulation as a condition of employment.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Proof of eligibility to work in the United States
• Valid Driver’s License
• Gaming Registration (as required by local jurisdiction)
• Ability to obtain and maintain CPR/AED Certification
• Must be able to obtain and maintain MGMRI certification in defensive pepper spray (Oleoresin Capsicum) usage.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to lead and mentor a team.
• Strong comprehension skills for understanding information, security best practices, and applying knowledge to different scenarios.
• Ability to communicate effectively in English, in both written and oral forms.
• Ability to effectively manage crises and work under pressure.
• Ability to perceive emergency and distress signals.
• Interpersonal skills and ability to work effectively in a team environment.
• Excellent planning, time management, decision making, presentation, and organization skills to meet deadlines.
• Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to build trust and commitment by modeling and reinforcing internal and external service excellence for employees and demonstrating best practices.
• Ability to demonstrate business acumen by clarifying priorities, holding others accountable, and using knowledge of current property and corporate initiatives to understand and improve business results.
• Ability to champion innovation, change, and diversity by influencing and addressing resistance to change, taking appropriate risks, and recognizing initiative shown by employees.
• Ability to learn and demonstrate proficiency, safe handling, and judicious use of defensive pepper spray (Oleoresin Capsicum).