Job ID: 228149
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Your role at Sephora:

As a “Senior Engineer, Support Services”, your primary responsibility will be continuous monitoring of systems, software, and hardware. Support engineers assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have.

Responsibilities

• Strong verbal and written communication skills
  • Provide prompt and accurate feedback to customers, with proactive communication
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Prepare accurate and timely reports to business
  • Document knowledge in the form of knowledge base tech notes and articles
• Problem solving skills
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Take ownership of customer issues reported and see problems through to resolution
  • Ensure proper recording and closure of all issues
  • Follow the SLA for issues with respect to the severity.
  • Assure governance of processes in delivery management and production as per selected delivery model
  • Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle
  • Measure and improve delivery productivity for all L1 and L2 support engineers

We’re excited about you if you have:

• Good understanding of data engineering challenges and proven experience with data platform engineering (batch and streaming, ingestion, storage, processing, management, integration, consumption)
• At least 5 years of experience in gathering and understanding customer business requirements to introduce Big Data technologies
• Familiar with multiple Big Data technology stacks (e.g. Hadoop, Yarn, HDFS, MapReduce, Hive, Spark, Kafka, etc)
• Experience with data visualization, aware of various tools, technologies
• Good understanding of various delivery approaches, well versed in agile
• Understanding data related security challenges
• Experience with one or more leading cloud providers (AWS/Azure/GCP), leading role in on-prem to cloud migration project(s)
• Ability to manage multiple tasks and projects in a fast-moving environment

• Experience working with marketing data structures using Google Cloud Storage, Cloud SQL, GCP Cloud Data Flow, Google Cloud Data Prep, BigQuery & Compute Engine, Cloud Big Table, Cloud CDN for Google Marketing & G Suite.
• Experience working in an agile team
• Familiar with scaling microservices in high traffic environments
• Experience with performance management, logging, and monitoring tools
• Experience with common open-source technologies at scale, such as Kafka, Cassandra, MongoDB, Nginx, Redis, ElasticSearch
• Experience in building multi-tier, high availability applications with modern web technologies such as NoSQL, MongoDB, SparkML, and TensorFlow.
• Problem-Solving Skills: be able to look at an issue that needs to be solved and come up with solutions quickly.

You’ll love working here because:

• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

The annual base salary range for this position is $105,500.00 - $160,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you’ll enjoy…

• 
  The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.