Initial Posting Date:
05/12/2023
Application Deadline:
05/22/2023
Agency:
Oregon Health Authority
Salary Range:
3,398.00-5,148.00
Position Type:
Employee
Position Title:
Enrollment Specialist (Administrative Specialist 2) – (2) two positions
Job Description:
Do you have exceptional customer service skill and have a desire to be a part of a collaborative, dynamic and diverse team? Do you want to help others and make a difference in someone’s life every day? We are hiring for multiple Administrative Specialist 2 positions with the Health System Division. We look forward to hearing from you!
Click Here
to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-127826 .The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
What you will do!
MEDICAID: Customer Service Representative/Enrollment Specialist (2 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to over 1 million Oregonians who qualify for Title XIX Medicaid.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance how to access the Oregon Health Plan and to resolve any questions or concerns. Provides an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization (CCO).
This position also has responsibility to coordinates the operational process by ensuring all eligible recipients are correctly enrolled into a managed health care benefit package/health plan, thus assuring clients receive access to and coordination of prioritized health care. This position has responsibility to analyze, interpret, research and negotiate requests to grant or deny exemptions from enrollment. To determine need and take subsequent action/actions. As a liaison, this position collaborates with internal and external stakeholders by interpreting and explaining Administrative rules, policies and procedures and for applying those interpretations in support of the Agency’s and the Department’s goals and mission.
What's in it for you?
This posting will be used to fill two (2) permanent, full-time position. This position is classified as SEIU and is represented by a union.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click
here
, to learn more about OHA’s mission, vision and core values.
WHAT WE ARE LOOKING FOR:
Required Attributes:
Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis; OR
An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis; OR
An equivalent combination of education and experience.
Requested Attributes:
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Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
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Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
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Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
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Strong ability to communicate in a professional manner with diverse groups and individuals, including irate callers.
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Demonstrates skills in the following areas:
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Excellent customer service and person-centered engagement
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Multi-line telephone and quality keyboarding skills required.
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Ability to be flexible and take direction when work priorities shift.
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Ability to provide timely and accurate information to participants.
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Responsiveness and problem-solving skills
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Excellent decision-making skills and the ability to prioritize workloads.
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Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
Work Location: Salem/Marion or Hybrid position (Optional)
How to apply:
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the
Pay Equity Project
homepage.
Need Help?
If you need assistance to participate in the application process including an accommodation request under the American with Disabilities Act, please call Frances Rausch Voice: [503}-507-2198 (Work) (TTY 711) Email:
Frances.E.Rausch@oha.oregon.gov
Additional Information
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Please monitor your Workday account, as all communication will be sent to your Workday account. You must have a valid e-mail address to apply.
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If you are a veteran, you may receive preference.
Click here
for more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.
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We do not offer VISA sponsorships or transfers at this time – unless specifically noted. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
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If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
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Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.
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Attention current State of Oregon employees: To apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.
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Applicant Help and Support
webpage
The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position. (critical elements of process).
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.