Summary

From a senior position, and under very limited supervision, functions as a member of various multi-disciplinary teams with complex assignments in Clinical and Business Information Technologies. Demonstrates expert analytical skills and extensive clinical and business knowledge with expertise in one or more of these areas. Independently designs, configures, develops, enhances, and tests complete systems of complex Information Technology systems using various tools in support of business and clinical operations. Other responsibilities include documentation, training other analysts and super users, and coordination of hardware installation and support. Takes initiative and exercises independent judgment to resolve urgent problems. Acts with broad authority when necessary to resolve emergencies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Excellent organizational skills and project management skills to complement operational experience.
• Knowledge of MLH’s policies, procedures, and clinical/business operations
• Demonstrated ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances.
• Ability to read, comprehend and prepare moderately complex written materials such as software documentation.
• Ability to communicate verbally and in writing information management concepts and methods to non-technical users.
• Knowledge of and experience with Microsoft Office and Excel
• Ability to travel any area of the organization, both local and remote as needed. Must provide own transportation.

Key Job Responsibilities

• Supports EHR and other clinical or business information system database application builds, maintenance, and configuration such as building worklists, Boolean rules, populating masterfiles, CDM, adapting vendor model clinical documentation tools to meet MLH needs, report builds, and distribution configuration.
• Documents and maintains application design and build documents, including Visio workflow diagrams, build trackers and IT Service Management.
• Participates in activities related to project pre-work, configuration, testing, training, activation, and post-live support and stabilization
• From a senior perspective, identifies and plans for current and future customer requirements.
• Leads Operational Workgroups and documents work completed and next steps, as assigned. Complies and assesses user feedback, gathers requirements for application configuration, and reviews application build. Documents and communicates decisions, tasks/assignments, and deadlines.
• Implements approved changes to the system. Prior to implementing changes, notifies manager or director of concerns related to approved changes based on knowledge of application and workflow.
• Develops, conducts, and/or coordinates information technology and/or information management training programs for clinical departments, medical staff, students and others as required.
• Pro-actively reviews, recommends and implements data security, integrity, backup and recovery procedures.
• Responds on a 7/24 on-call basis to application and Customer problems; ensures that any problem within his/her ability to correct is addressed in a timely and professional manner.

Physical Requirements

• Subject to call back at all times. Ability to travel to any area of the organization, both local and remote as needed. Must provide own transportation.

• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail.
• Ability to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.
• Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or user interruption, or to recover from hardware or software failures.
• Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems.
• Ability to occasionally lift and/or move equipment up to 25 pounds without assistance. Must occasionally lift and/or move equipment up to 40 pounds with assistance.
• Ability to occasionally crouch, kneel, bend and/or crawl to access, inspect, connect, position or perform other operations on equipment. Some locations, such as user or equipment locations, may present very close quarters.
• Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment.
• Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.