Accountable to delivering sales plan through effective management/delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by the store manager.

Building High Performing Teams:

• Attract, hire, develop, inspire and retain top talent
• Coach, develop and maximize the success of all associates
• Build schedules to maximize and leverage sales results
• Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
• Build a team that works well together based on the needs of the store
• Ensure onboarding and continued training of the associate team
• Effectively and fairly manage performance as delegated by the store manager

Selling Effectiveness:

• Lead and model the selling and customer experience standards
• Lead selling efforts to meet selling goals during scheduled shifts
• Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
• Direct workforce management activities
• Set the direction and goals for the day/shift when associates arrive for work
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

• Make good, fact-based shopkeeper decisions that keep the store full and abundant
• Lead floorset execution and sustain Magazine direction to optimize business and bring the product story to life
• Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
• Lead consistent focus on delivering emotionally engaging customer experiences
• Ensure implementation of company selling strategies
• Lead, delegate and execute store standards and maintain a safe, inviting store appearance

Operational Excellence:

• Direct inventory management activities
• Manage controllable expenses
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution
• of operational activities
• Maintain policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations

• Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.