Job Description
About You
The basic qualifications, we require:
- High School diploma or GED equivalent
- Experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
- Proficient with Microsoft Office Excel, Word Outlook, PowerPoint, and Access
- Current associates must be in good standing
About Amazon
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
The Workforce Staffing (WFS) team is looking for a non-exempt Staffing Support Associate. Staffing Support Associates will help coordinate and execute activities to support the High-Volume Hiring (HVH) and staffing efforts for the WFS team for a defined geography (node). These efforts include but are not limited to New Hire Events (NHE) and New Hire Orientations (NHO). Staffing Support Associates will help develop and coordinate activities to support staffing efforts and provide support to the WFS organization to ensure successful completion of all administrative activities in the staffing process. This role is essential to creating a positive candidate and employee experience. Staffing Support Associates will play an integral role in support of the Node’s staffing efforts, will thrive on pulling many pieces together to form a complete picture, and would enjoy working in a team environment with a focus on individual contribution. You will work with a team of Staffing Coordinators and Administrators who thrive in an innovative and fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends. We roll up our sleeves, work hard, have fun and make history!
Key job responsibilities
- Sets up, executes, and breaks down New Hiring Events (NHE) and New Hire Orientations (NHO) based on labor projections to meet the labor order demands and fill on-time
- Support candidate activity to ensure all electronic paperwork is completed on time
- Providing follow-up correspondence to candidates on recruiting status via phone and email
- Tracking recruiting activities and reporting candidate status
- Attend offsite events such as community fairs, hiring events and job fairs
- Address basic questions regarding recruiting process
- Generate basic reporting from Salesforce
- Identifying opportunities for improving candidate experience and scheduling efficiency
- Assist in the coordination of other recruiting activities as needed
- Administrative tasks as needed
- Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Ambassador
- Staffing Support Associates are required to work a flexible schedule: varying shifts to include evenings and weekends. Overtime may also be required
- Must be organized with attention to detail, ability to prioritize and work in an environment with competing demands
- Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area
The preferred qualifications, we prefer:
- Associate’s degree or equivalent work experience required
- Excellent verbal and written communication and customer service skills with an emphasis on tact and confidentiality
- 1-2 years of experience in a high-volume administrative support role or equivalent (former Seasonal Staffing Ambassadors or current/former Learning Ambassadors, Training Ambassadors, and Seasonal Operations Administrators a plus)
- Prior working experience in the field of Human Resources, Staffing, or Recruiting
- Recruiting assistant experience preferred, professional services experience desirable.
- Comfortable with speaking in front of large groups.
- Roll up your sleeves attitude with a sense of urgency, and a friendly, diplomatic demeanor.
- Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
- Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
- Problem solver, able to troubleshoot issues and drive them to closure
- Excellent verbal and written communication
- Excellent customer service skills with an emphasis on tact and confidentiality
- Organizational skills with attention to detail, ability to prioritize and work in an environment with competing demands
- Bi-lingual skills are a plus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.