Job Description

SUMMARY:

The TMO Project Analyst is responsible for contributing to the management of initiatives as laid out in the strategic action plan by Senior Health Services (SHS). The Project Analyst reports directly to the Director, Program Management and works to drive forward multi-year transformation programs. The Project Analyst will support both project management and analyst activities, including program and project planning, discovery, project charter development, requirements solicitation, tracking and reporting of progress, assisting with cross team coordination within the Retail Sales and Marketing Unit (RSMU), Senior Health Services, and other teams, issue escalation, mitigation planning, and communicating across stakeholders.

To be successful, candidates will have experience in both project management and business analysis, demonstrating an excellent knowledge of project management strategies, processes, and tools. This role also requires demonstrated success in business requirements gathering, coordination, problem solving, effective communication and the ability to thrive in a fast-paced environment.

RESPONSIBILITIES / TASKS:

Program Planning

• Support TMO Leader in developing implementation roadmap by writing and adjusting initiative charters with initiative owners
• Review initiative designs and provide feedback to owners on scope, deliverables, and timelines
• Communicate TMO program governance and standardized ways of working to each initiative owner

Tracking and Reporting Progress

• Engage with initiative teams in standups and content sessions to measure progress against activities
• Use best-in-class project management methodologies, standards, and tools/templates to track initiative progress on a daily and weekly basis
• Consolidate progress from tracking tools into summarized presentations for standups, weekly updates, bi-weekly leadership updates, and monthly executive updates

Managing Cross Team Coordination

• Support coordination, integration, and communication both within and between the RSMU, SHS, and other BCBSM teams supporting key initiatives; coordinate schedules for meetings as needed
• Support TMO Leader in resolution of cross-team issues (e.g., resourcing or prioritization constraints, conflicting data or processes)

Issue Escalation and Mitigation Planning

• Identify risks and interdependencies that may result in project delays and communicate to TMO Leader for escalation
• Identify potential resourcing or budgetary adjustments necessary for program initiatives and communicate to TMO Leader
• Ideate with initiative owners on mitigation steps against risks identified; ensure mitigation steps are executed against
• Work with initiative owners to create and share change requests with the TMO Leader and RSMU leadership

Communicating Across Stakeholders

• Draft program level status update communications (e.g., weekly/monthly program update emails) for circulation by the TMO Leader
• Liaise between leadership and project execution teams for bottom-up and top-down communications
• Capture learnings and best practices from standups and share across initiative workstreams
• Capture feedback from initiative teams (including owning the creation and distribution of surveys, conducting 1:1 sessions) and summarize findings to TMO Lead to resolve pain points

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

Bachelor’s degree in Business Administration, Economics, Health Care, Information Systems, Statistics or a related field. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE:

Five (5) years of experience in a related field required to provide the necessary knowledge, skills, and abilities for the role.

SKILLS / KNOWLEDGE / ABILITIES REQUIRED:

• Strong communication skills are required to understand, interpret, and communicate ideas.
• Strong customer focus (applies to serving both internal stakeholders and external customers)
• Knowledge of healthcare information technology, Medicare Advantage, or risk adjustment preferred, but not required
• Knowledge of project management and business analysis processes and practices
• Strong knowledge and use of Microsoft PowerPoint and Word
• Advanced Microsoft Excel skills – pivot tables, complex formulas, macros, etc.
• Ability to write SQL queries at an intermediate to advanced level.
• Ability to use data visualization tools such as Tableau.
• Strong analytical, organizational, planning, and problem-solving skills.
• Ability to effectively interface with employees at all levels.
• Other related skills and/or abilities may be required to perform this job.
• Experience executing in a fast-paced environment with tight deadlines.
• Administer and adhere to corporate and departmental policies, practices and procedures.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Southfield, MI 48075: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Project Management: 2 years (Required)
• Business Analyst: 3 years (Required)

Work Location: Hybrid remote in Southfield, MI 48075

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