• Respect: We treat one another fairly. We value the uniqueness and dignity of each member of our community by honoring the choices our participants make and goals they set for themselves, as well as the ideas of our staff and volunteers. We appreciate the strength of diversity and inclusion.
• Responsibility: We share an obligation to ensure that appropriate actions are taken to benefit the organization and its participants. We are good stewards of organizational resources and are accountable for our actions.
• Integrity: We conduct business ethically. We hold ourselves to a high moral standard and speak up when a correction is needed. We communicate openly, honestly, and directly.
• Innovation: We embrace new ideas, take measured risks, and find better ways to help more people.
• Care: We show compassion for others. We assume the best about everyone we encounter. We strive to live our mission each day.

• Managing the Senior Director of Child Development, Senior Director/Regional Director of Early Intervention, Senior Director & Director of EHS/HS, and Senior Respite Director.

• Ensuring that programs are managed effectively and within budget. Collaborating with the finance team around fiscal-related matters.
• Managing center and program expansion efforts.
• Ensuring effective program evaluation and continuous quality/outcome improvement.
• Collaborating closely with HR on best place to work initiatives such as apprenticeship, training, recognition programs.
• Working in close collaboration with the senior vice president of programs, the senior directors and development staff to design, plan, staff, market, launch and access/scale pilot programs.
• Contributing to fundraising, reporting, program content creation, and marketing-related efforts.

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  Establish, implement, and communicate the strategic direction of the centers with guidance and/or input from internal and external stakeholders.
• Maintain oversight and provide guidance to program/service leaders around financial management, facilities, and other operational matters. Coordinate annual budget planning, execution and monthly monitoring policies, processes, and procedures for the centers in adherence to the guidelines and protocols established by the Chief Financial Officer.
• Collaborate with senior leadership to develop and meet company goals while supplying expertise and guidance on operations, projects, and systems.
• Collaborate with other divisions and departments to carry out the organization’s goals and objectives.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline processes and use of resources and materials for the centers.
• Ensure that decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities for the centers are in line with the organization’s business plan and vision.
• Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Review and approve cost-control reports, cost estimates, and staffing requirements for projects.
• Present periodic performance reports and metrics to senior leadership and others as appropriate.
• Identify training needs and ensure proper training is developed and provided.
• Perform other related duties as assigned.

Critical Competencies for Success

• Exceptional Communicator: Demonstrated success establishing relationships with customers, members of the community, the Board, and team members at all levels of an organization.
• Team Builder: Demonstrated ability to leverage the strengths of diverse teams (both internal and external), coach, mentor, and hold team accountable to achieve results.
• Exceptional Project Manager: Ability to manage multiple projects and activities on time and on budget.
• Strategic Thinking: Proven capacity to listen actively and synthesize multiple pieces of disparate information into a coherent vision that aligns with the organization’s strategy and move it to successful operationalization.
• Multitasker: Ability to juggle multiple opportunities to drive results on several important projects simultaneously.
• Ability to Succeed in a Not-for-Profit Environment: Demonstrated experience working successfully within a highly collaborative and collegial organization. Comfort rolling up one’s sleeves and engaging in day-to-day operations. Passion for and commitment to Easterseals DC MD VA’s mission.
• Political Savvy: Can maneuver through complex situations effectively. Plans appropriately to seize potential opportunities and avoid potential conflicts in service of realizing overarching goals.

The Vice President, Children’s Services Center Operations must also share these Core Values which are an integral component our success:

• Respect: We respect each other. We value the uniqueness and dignity of everyone and appreciate the strength of diversity and inclusion.
• Responsibility: We share a sense of responsibility for doing things right, being good stewards and being accountable for our actions.
• Integrity: We conduct business ethically with a commitment to moral integrity and we expect people to hold a high moral standard. We communicate openly, honestly, and directly.
• Innovation: We embrace new ideas, take measured risks, and find better ways to help more people.
• Care: We show compassion for others and continue to live our mission each day.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and critical thinking skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• Education: Bachelor of Science degree required; advanced degree ideal.
• A minimum of 10 years of experience managing staff, programs, and projects (from program design to financial management, compliance, and reporting), including a minimum of three years in upper management required.
• Demonstrated experience in financial management.
• Experience working with diverse audiences with and without disabilities including adults, children, families, and communities from various backgrounds.
• Excellent organization, written and oral communication skills; ability to digest and distill complex subjects into clear messages.
• Ability to multitask and respond to multiple and/or competing priorities.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Willingness and capacity to travel across the region.
• Must be able to lift to 15 pounds at times.