Job Description
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay & Benefits:
Pay of $32.32 to $32.32 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Team Leader Station Services supports all Ground Operations functions by providing scheduling, badging, equipment, record keeping , and training coordination. Additionally, this role supports and promotes an organizational culture that affords high performance, high morale, integrity, and Teamwork. The Team Leader Station Services is a skilled communicator who is detail oriented and decisive.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from the Baltimore (BWI) Station during business hours.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Promotes and participates in the exchange of learning across the organization
Participates in organizational processes/initiatives, i.e., performance management, interviewing, training, etc.
Evaluates and ensures Team member performance and business knowledge meets established expectations
Responsible for delivering and ensuring appropriate, proactive, and effective, communication is taking place with between the Station Services Office and all levels of the organization including internal and external Customers and applicable vendor/contract services
Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
Responsible for facilitating and leading cross- departmental coordination to support operational decisions, align routine activities, and drive joint solutions
Analyzes assigned work area's performance, business process, Customer insights, and future needs to clarify key challenges, diagnose root cause, and recognize performance improvement opportunities
Assigns rest and meal breaks as required
Serves as a trusted resource to assist Leadership, Employees, and other departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
Leads the resolution of individual issues, making appropriate decisions
Pursues functional and professional development opportunities within the Company and the industry
Supports and promotes an organizational culture that affords for high performance, high morale, integrity, and Teamwork
Critically evaluates information gathered from multiple sources and reconciles conflicts to establish a comprehensive understanding and to distinguish user/Customer requests from the underlying true needs
Monitors functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information
Habitually serves as a change advocate by demonstrating behaviors that support new direction and new tool/processes
Owns and/or oversees small scale projects which may include cross departmental participation
Demonstrates a positive attitude and encourage Employees to think beyond current work processes to innovate
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to identify and apply a variety of influencing strategies based on the situation and personalities involved
Ability to display poise and confidence in formal communication, written, verbal, and presentation, to various levels of the organization including Customers, subject matter experts, and Leaders
Ability to listen actively and attentively, take notes, and organize materials to lead meetings
Ability to demonstrate proficiency working in Microsoft Office products - Word, PowerPoint, Outlook, and Excel
Ability to work as part of, and Lead a Team while refraining from reaching conclusions, acting without group consensus, or asserting own values until all perspectives are heard
Ability to manage confidential/sensitive information and demonstrate good judgment
Ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
Ability to own, oversee, organize, and balance multiple concurrent initiatives, projects, and/or assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
Ability to visualize, articulate, and condense complex initiatives, problems, concepts, etc., into concise, easily understood updates and/or presentations
Ability to recognize and clearly define problems using various techniques to systematically analyze and weigh alternatives and propose solutions
Ability to follow Leadership direction and self-motivated with the ability to evaluate future needs/opportunities, oversee business insights analysis, and cultivate recommendation development
Ability to think independently and courage to challenge the status quo, engage in debate, and draw insights in ambiguous environments
Education
Required: High School Diploma or GED
Preferred: College coursework or degree
Experience
Required: 3 years relevant work experience
Preferred: Previous Leadership experience
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
Physical Abilities
Ability to perform physical activities such as lifting (50lbs.), standing, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel as requested by Leadership
- Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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