PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

Customer Contact Center Support Representative

PFSweb is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues.

***THIS IS A VIRTURAL/REMOTE OPPORTUNITY! TRAINING STARTS ON 4/28/2023.

Flexibility is REQUIRED to work a schedule between the hours:

M-F 8am-8pm; Sat 8am-4:30***

Responsibilities:

• Respond to inbound calls for order placement
• Up sell and cross sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Qualifications:

• High School Diploma or equivalent
• 6 months Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Ability to adapt to the fast paced internet environment
• Problem solving skills
• Excellent judgment and decision making skills
• Strong verbal and written communications skills
• Demonstrated customer service skills
• PC literate and basic typing skills (at least 25 wpm)
• Regular and punctual attendance is a must.
• Flexible to work schedule between the following hours- Shift: M-S 8am-8pm; Sat 8am-4:30

Preferred Personal Characteristics

• Strong work ethic
• Dependable
• Ability to consistently following through
• Positive attitude
• Self-motivated and ability to work effectively without constant supervision
• Team-oriented and ability to work collaboratively
• Effective communication and verbal skills
• Flexible and adaptable

Working Conditions, Mental and Physical Demands

• Must be able and understand verbal instructions
• Must be able to communicate with coworkers and customers daily by phone or in person
• Must be able to sit for extended periods of time
• Must be able to lift up to 15 pounds
• Must be able to write and read written email correspondences

Pre-employment background screening and drug test will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.