Staffmark is seeking qualified and motivated Call Center Agent to work for a successful and premier manufacturer in Johnson City, TN for their next training class is June 5th! The Call Center Agent will be responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters. Product specific paid training is provided. These positions are Onsite only.

Starting pay is $16/HR.
Possible hours fall between 7 AM - 8:00 PM Monday - Friday; rotational 8 AM – 6 PM Saturday. Training hours will be from 9 AM-5 PM. After training, new hires will start on the 11:30 AM - 8 PM shift.

Next training class is June 5th!
These positions are Onsite only.

Job Responsibilities of Call Center Agent:

• Provides customer service in a fast-paced workplace (an average of 60 customer contacts per day).
• Answering inbound calls and emails as well as following up on previous issues with customers.
• Makes warranty related decisions for water heating and related equipment approximately $1500.
• Work quickly but mindfully with minimal errors/mistakes.
• Maintain a clean and safe work area.
• Other duties as assigned.

Requirements of Call Center Agent:

• High School Diploma or GED required
• At least one year of Call Center experience required
• Some basic computer skills
• Ability to type proficiently on keyboard

Perks of Call Center Agent:

• Comprehensive Staffmark benefits to include Medical, Dental, Vision & 401(k)!
• Referral Bonus available and a Supportive Staffmark Team!
• Weekly pay. Every. Single. Friday.
• Direct Deposit or Paycard options.
• Temp to Hire Opportunity! Career & financial growth upon hire with our client!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.