Job Description
Job Description:
Senior Analyst, SCM Same Unit Repair Channel Management
PURPOSE AND DESCRIPTION
The Senior Analyst, Supply Chain Same Unit Repair Channel Management, will be assigned to specific client accounts and will be responsible for using data and inputs from the supply chain team to complete analysis and provide recommendations on options that will help the team define the best path forward when it comes to achieving program targets. Depending on the project or recommendation, this person will also be responsible for keeping track of targets and deadlines to make sure we deliver new or different capabilities on time and on budget (with leadership oversight). This person will help build and utilize dashboards to monitor program metrics and provide commentary (with input from the supply chain team) on why metrics are on track or off track to target. If we are off track, this person will help the team formulate action plans and monitor progress against those plans to drive improvement for the business.
The successful candidate must possess strong analytical, financial, problem solving, and basic project management skills as well as be able to work cross-functionally with Asurion supply chain and finance stakeholders.
ESSENTIAL FUNCTIONS
Performance tracking and monitoring
- Monitor and explain changes in program KPIs. This will require cross-functional work with the supply chain teams to understand root causes of issues as well as articulating what the team is doing to address the issues.
- Understand financial impact of movements in KPIs to help prioritize work for self and to know when it is important to do more research on KPI trends.
- Understand and document supply chain processes and guiding principles. This will help identify process gaps, similarities and differences by program that may need to be standardized, and identify potential areas to explore for initiative savings.
- Serve as an inspector in forums such as the WPM and initiative meeting, asking critical questions about impacts to metrics.
Program decision making
- Use various tools, data, and analytics to complete financial and operational analysis and use that analysis to provide recommendations to his or her leader on potential changes or best path forward. The successful candidate will be able to gather and organize this data (with leadership guidance) so that it is usable for decision-making purposes. This should include financial impacts but also impacts to customers and outside partners as well as dependencies, opportunities, and risks to present all relevant data for decision makers.
- Provide inputs into pricing exercises, as directed by leadership. These inputs will be gathered from dashboards or analysis from multiple sources but will potentially need to be adjusted to address each pricing exercise. Be able to articulate key underlying assumptions on inputs provided.
- Create charts, graphs, and commentary for use in presentations. This person’s leader will provide clear direction on what to create and this person will implement those asks in this content. Occasionally present this information to leadership.
Program communication
- Working with supply chain team and finance, coordinate flow of information and assimilate data necessary to prepare required weekly and monthly dashboarding and presentations that will be used in meetings.
- Speak to portions of program performance and metrics in standard weekly and monthly forums such as the MBR.
- Serve as a key business connection between supply chain and finance, communicating changes, trends, and forecast inputs to finance to keep our financial projections as updated as possible.
Issue Management
- In a complex and dynamic business such as ours, things break and exceptions arise. When alerted by leaders across supply chain of an event that requires research, this person will work with the supply chain team to identify what happened and what we may need to do to fix it.
- Identify root causes of issues and push the supply chain team to fix processes in sustainable ways.
Project Management
- Help leaders collect inputs or status updates from members of the project team as requested.
- Work with leadership to pull together project plan timelines, deliverables, and owners.
OTHER FUNCTIONS
MINIMUM REQUIREMENTS
Skills/Knowledge:
- A proven track record of academic excellence
- Bachelor’s Degree required, preferably in finance
- 2-4 years of work experience; cross-functional experience preferred (examples: multiple business lines, multiple departments within supply chain)
- Ability to work hard, take the initiative and follow through on tasks after instruction
- Systems aptitude and experience with Excel and PowerPoint
- The ability to develop complex formulas, perform calculations and demonstrate how data was derived
- Experience with financial or analytical scenario analysis with complex data sets.
- The ability to create reports, dashboards and financial records
- Demonstrated ability to collect and organize data to help frame problems and possible solutions.
- Position requires a strong verbal & written communication skill set and the ability to communicate well with all levels of management as well as across various disciplines
- A self-directed individual with a strong ability to manage ambiguity and who adapts readily and easily to changes in priorities and business conditions
- Ability to excel in an open, flexible, results-oriented, performance-based environment
- Ability to maintain multiple/overlapping deadlines and deliver in a timely order
Physical
demands:
While performing the duties of this job, the employee may spend 4-8 hours per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Ability to receive detailed information through oral communication utilizing a headset.
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
- Put Customers First
- Play A Team Sport
- Take Ownership
- Collaborate and Then Commit
- Reach Full Potential
Asurion helps more than 360 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 23,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.