About Our Job
This posting will accept applications until May 30th. Please apply as soon as possible.
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
About Protection & Prevention
Denver Human Services works to protect Denver's children, youth, adults, and elders by providing services and advocacy while promoting family stability, respecting diversity, and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources, and support to parents, families, and community organizations.
Denver Human Services is seeking a dedicated, passionate, enthusiastic and self-motivated individual to join the Core Billing Team in the Clinical and Support Services Section of the Child Welfare Division as an Administrative Support Assistant. In this role, you will be generally responsible for performing regular data entry and with a large focus on childcare case management, invoicing review and payment, working collaboratively with teammates, and providing quality customer service to the Child Welfare staff and external providers.
Additionally, the Administrative Support Assistant:
- Works with caseworkers and external customers to find best solutions and financial resources for families involved with Child Welfare while maintaining internal controls set by the agency
- Processes provider invoices, reviews reports and authorizations, verifies billed services and rates are compliant with contract and resolves discrepancies prior to final payment issuance
- Reviews staff requests for client assistance by determining funding options and compliance with program guidelines and requirements
- Data enters, tracks and monitors approved requests impacting program budget and makes recommendations to expending authorities
- Receives staff requests for interpreter services and creates service authorizations, resolves service discrepancies with provider, and reconciles invoices
- Receives, tracks, distributes, and reconciles RTD bus passes according to policy and procedure
- Carries a Child Welfare Childcare caseload. Performs data entry in system, conducts client intake interview, works with client and caseworker to transition to long term goal, monitors changes in client status and makes appropriate adjustments throughout case, responds to questions, and explains policies
- Reviews policy and procedure changes from leadership and provides ongoing staff training
- Participates in group discussions about areas for improvement; shares ideas with unit in a manner that promotes mutual learning; identifies areas of risk with service authorizations/payment entries; and takes initiative to cross train with co-workers
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from
AssessmentTeam@denvergov.org
with a link to the assessment or test. We recommend that you add
AssessmentTeam@denvergov.org
to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact
AssessmentTeam@denvergov.org
.
About You
Our ideal candidate will have:
- Experience using Microsoft Office products (Outlook, Word, Excel) and Adobe
- Experience using the Trails and CHATS systems
- Experience in the human services field
- Demonstrated communication and writing skills
- A self-starter attitude with the ability to work both collaboratively and independently
- The ability to be flexible and handle multiple tasks at once
- Superior critical thinking and problem-solving skills
- Superior time management skills
- Adaptability to quickly and comfortably shift priorities while maintaining the highest level of customer service and responsiveness
- Excellent attention to detail, and an understanding of process improvement
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
- Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
NOTE: Please include a cover letter with your application in the required attachment section addressing the following:
- Why you are interested in this position?
- Why you are interested in working at Denver Human Services?
- The most relevant skills, experience, and training that qualify you for this position
Denver Human Services works to ensure that all employees are paid equitably. Please ensure your resume is complete and accurate and that it includes all of your relevant work experience and education including job titles, description of assigned duties and all dates of employment periods that you would want to be considered when determining an offer amount.
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$20.90 - $31.35
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $20.90 - $26.13 per hour.
Agency
Denver Human Services
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.