Job Description

Title : Customer Care Representative

Location : Plano, TX 75023 (Onsite)

Duration : Fulltime

Responsibilities:-

• Communicates with customers regarding service request or problems; documents, evaluates, and resolves customer’s inquiries.
• Thoroughly documents all contacts and conversations; follows up as required.
• Works with other departments to complete customer requests as needed and minimize escalations.
• Gains proficiency in various administration and automated workflow systems.
• Processes complex and varied service requests.
• Consistently meets/exceeds set quality and productivity metrics.
• Functions within a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications:-

• High School diploma or equivalent.
• Fundamental computer knowledge and manoeuvrability within window applications.
• Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Type: Full-time

Salary: $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Plano, TX 75023: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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