Customer Support Representative Job at Proit-Inc, Plano, TX 75023

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Job Description

Title : Customer Care Representative

Location : Plano, TX 75023 (Onsite)

Duration : Fulltime

Responsibilities:-

  • Communicates with customers regarding service request or problems; documents, evaluates, and resolves customer’s inquiries.
  • Thoroughly documents all contacts and conversations; follows up as required.
  • Works with other departments to complete customer requests as needed and minimize escalations.
  • Gains proficiency in various administration and automated workflow systems.
  • Processes complex and varied service requests.
  • Consistently meets/exceeds set quality and productivity metrics.
  • Functions within a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications:-

  • High School diploma or equivalent.
  • Fundamental computer knowledge and manoeuvrability within window applications.
  • Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Type: Full-time

Salary: $17.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Plano, TX 75023: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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