Job Description
Applications will be accepted through April 6, 2023.
- Bachelor's degree in Human Factors, Psychology, HCI/Computer Science, a related field, or equivalent practical experience.
- 15 years of experience leading User Experience Research.
- Experience managing and coordinating global teams within a business growth and strategy setting.
- PhD in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or a related field.
- Experience in the Commerce/Payments space.
- Experience influencing strategic decision-making via research insights and perspectives.
- Experience applying a diverse set of research methodologies (e.g., interviews, focus groups, field and lab studies, diary study and surveys) and an understanding of their strengths/limitations.
- Excellent leadership skills, and the ability to lead research in an ambiguous space, and work to define methods/approaches.
In this role you will be leading the user research team and the content design team to drive Google Payment experiences, managing the practical needs of product development with building a foundational knowledge base covering all facets of user needs, motivations, and desired experiences along the payment journey. You'll be the strategic partner to Product Management, Design, and Engineering leadership.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
The US base salary range for this full-time position is $246,000-$361,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
- Lead and manage a team of researchers developing insights for payments-related topics and a team of content designers develop trustworthy, personalized, scalable content for payments customers.
- Partner with Payment UX, Engineering, and Product leadership to develop strategy, perspective, and narrative around trust that is user-centered and backed by research. Develop strategies for communicating research insights that build conviction and influence strategic decision making at the executive level.
- Prioritize research in conjunction with our partners, raise the quality bar for research methods/communication within the team and across Google.
- Partner with teams across Google to develop research-informed best practices around building for Payments and build communities of research around the commerce organization.
- Plan, allocate, and advocate for resources across the team’s primary areas of responsibility, working with leadership to ensure alignment across the wider Payments team.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.