Front Desk Agent Job at DoubleTree Suites by Hilton Hotel Nashville Airport, Nashville, TN 37214

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Job Description

Excellent opportunity to "WOW" guests!

Perks

Competitive Pay & Career Growth Opportunities

Offering new associates a $100 BONUS after 1st WEEK & $100 retention bonuses at 30, 60 & 90 days- a total of $400 in bonuses within your 1st 3 months.

Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people!

Essential Functions

  • Welcome guests upon their arrival and assign rooms.
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform guests about payment methods and verify credit card data.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees.
  • Upsell additional facilities and services, when appropriate

Qualifications/Requirements

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Minimum of 1 year customer service experience; hotel preferred, but not required.
  • Ability to stand for long periods of time.
  • Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds.
  • MUST have open availability to work both AM (7am- 3pm) and PM (3pm- 11pm) shifts.

Job Knowledge/Skill & Abilities

  • Elite customer service attitude and phone etiquette
  • Excellent communication and organizational skills
  • Basic reading, writing and math skills.

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

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