Front Desk Agent Job at Embassy Suites Atlanta Airport North, Atlanta, GA 30354

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Job Description

MUST HAVE ONQ EXPERIENCE

About us

YM Hospitality is a small business in Atlanta, GA. We are professional, agile, customer-centric and our goal is to find a professional that shows amazing customer service skills. We are looking for someone who is reliable, puts our guest first, friendly, outgoing, and efficient. .

Responsibilities:

  • Answer customer phone calls and questions in person or via phone.
  • Check in and check out guests.
  • Be available to answer the lobby telephone during shift.
  • Assist with customer service issues.
  • Assist with special event coordination and execution.
  • Assist with answering basic questions of guests and other callers including, but not limited to directions, hours of operation, reservations, cancellations, and lost and found items.
  • Greet guests by calling their name or by using a bell.

REQUIREMENTS:

  • OnQ experience
  • Great customer service skills
  • Positive attitude
  • Reliability

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • Employee assistance program
  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Atlanta, GA 30354: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • HOTEL: 1 year (Required)

Work Location: In person

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