Job Description

• Perform all check-in and check-out tasks
• Answer the phone and possess excellent phone etiquette
• Manage online, phone and walk-in reservations
• Maintain a friendly, cheerful and courteous demeanor at all times
• Welcome guests upon their arrival and assign rooms
• Inform guests about payment methods, take payment and post charges to appropriate accounts
• Anticipate and address guest's needs
• Respond to guest’s complaints in a timely and professional manner
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• General bookkeeping to maintain accurate hotel records
• Weekend availability is a MUST
• Photoshop is a plus

Job Types: Full-time, Part-time

Pay: $16.04 - $18.00 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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