Hospitality Specialist (ft) job at RAPPORT GUEST SERVICES in Menlo Park, CA

Job Description

Overview:

The role of the Community Ambassador is to enhance the workplace experience by establishing relationships with employee occupants and stakeholders and providing exceptional hospitality and concierge services. The ambassador is responsible for but not limited to the onsite operations of the campus ranging from marketing, campus engagement, communications and service coordination, oversight of special event coordination, and outdoor activities.
Knowledge of corporate office operations, on-premise amenity services, and event coordination are necessary for this position.

Responsibilities:

Assist in all aspects of employee return to work, including understanding BU group's return dates, support, and services required.
Form relationships with key personnel, stakeholders, BU leadership, and functional leads across Corporate Services.
Work as Community liaison for business units to implement campus initiatives, projects, and campaigns, and coordinated building-wide and BU-specific events.
Create site and service roadshows to help familiarize new employees with the working and amenity environment.
Enhance the community environment by projecting a level of uncompromising organization and cleanliness, and work closely with Property Management and other vendors ensuring excellence all around.
Understand how to resolve any issue within the work environment, including maintaining the main contact list for various situations, i.e. technology, facilities, and security.
Create a sense of community by working with Site Leads and relevant teams to develop and implement community promotion, and engagement strategies for the campus.
Contribute to related marketing tools to ensure community awareness of all promotions, new Amenity features, or any new procedures i.e. Location Jive Pages
Develop concierge-type services for the employee base; provide information about local features, dining, shopping, etc.
Conduct quality control walkthroughs to address immediate issues, and pre-empt potential future issues.
Create metrics, monitor, and measure the success of all community engagement.

Requirements/Experience:

Prior hospitality or event support experience
Hospitality, event planning, and customer service experience
Strong verbal and written communication skills
Commercial management experience
Technical skills (handling data, standardized reporting, visualization)
Self-Starter
Exceptional organizational and multi-tasking skills
Strong interpersonal and networking skills
Website and graphic design a plus

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Hospitality Specialist (ft) Job at RAPPORT GUEST SERVICES, Menlo Park, CA

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