Hospitality Specialist (ft) Job at RAPPORT GUEST SERVICES, Menlo Park, CA

b3NBR0Roa0RLR0dQdUxrMFUyYjNmUT09

Job Description

Overview:
  • The role of the Community Ambassador is to enhance the workplace experience by establishing relationships with employee occupants and stakeholders and providing exceptional hospitality and concierge services. The ambassador is responsible for but not limited to the onsite operations of the campus ranging from marketing, campus engagement, communications and service coordination, oversight of special event coordination, and outdoor activities.
  • Knowledge of corporate office operations, on-premise amenity services, and event coordination are necessary for this position.

Responsibilities:
  • Assist in all aspects of employee return to work, including understanding BU group's return dates, support, and services required.
  • Form relationships with key personnel, stakeholders, BU leadership, and functional leads across Corporate Services.
  • Work as Community liaison for business units to implement campus initiatives, projects, and campaigns, and coordinated building-wide and BU-specific events.
  • Create site and service roadshows to help familiarize new employees with the working and amenity environment.
  • Enhance the community environment by projecting a level of uncompromising organization and cleanliness, and work closely with Property Management and other vendors ensuring excellence all around.
  • Understand how to resolve any issue within the work environment, including maintaining the main contact list for various situations, i.e. technology, facilities, and security.
  • Create a sense of community by working with Site Leads and relevant teams to develop and implement community promotion, and engagement strategies for the campus.
  • Contribute to related marketing tools to ensure community awareness of all promotions, new Amenity features, or any new procedures i.e. Location Jive Pages
  • Develop concierge-type services for the employee base; provide information about local features, dining, shopping, etc.
  • Conduct quality control walkthroughs to address immediate issues, and pre-empt potential future issues.
  • Create metrics, monitor, and measure the success of all community engagement.

Requirements/Experience:
  • Prior hospitality or event support experience
  • Hospitality, event planning, and customer service experience
  • Strong verbal and written communication skills
  • Commercial management experience
  • Technical skills (handling data, standardized reporting, visualization)
  • Self-Starter
  • Exceptional organizational and multi-tasking skills
  • Strong interpersonal and networking skills
  • Website and graphic design a plus

Similar Jobs

Liberty Diversified International

Machine Operator - 2nd and 3rd Shift Job at Liberty Diversified International

We are hiring Machine Operators on all shifts! We offer a competitive starting wage of $18/$19 hour plus a full benefits package. This position requires skills obtained through on the job training

  • Papillion, NE
  • Full Time
  • $18 an hour
  • 22 days ago

Duke University

Communication Specialist Job at Duke University

The Communications Specialist is responsible for implementing the department's strategic communications plan by designing effective and innovative

  • Durham, NC 27710
  • Full Time
  • 30+ days ago

Exclusive Networks

Network Security Engineer Job at Exclusive Networks

EXCLUSIVE NETWORKS | Introduction Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in

  • Remote
  • Full Time
  • $90,000 - $100,000 a year
  • 18 days ago

Belcan

Regional Director Job at Belcan

Employee Stock Ownership Plan (ESOP): All employees are owners & benefit from profits earned. Competitive pay + paid holidays, bereavement and parental, medical

  • Charlotte, NC 28216
  • Full Time
  • 30+ days ago
Apply Now
Job Summary
  • Location
    Menlo Park, CA
  • Job Type
    Full Time
  • Salary
    $55 - $70 an hour
  • Date Posted
    2023-05-16
  • Expiration date
    2026-05-24