Purpose

Rocky Mountaineer is the world’s largest privately owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.

Reporting to the Onboard Management Team, the Onboard Host delivers exceptional guest service and life changing experiences through service excellence, upscale meals, personalized storytelling, and one-on-one interactions with guests in the SilverLeaf and SilverLeaf Plus railcars over a three (3) day rail journey from Denver, CO to Moab, UT.

We are looking for exceptional Hosts to join our Onboard team who can be role models and champions of our values and culture. Team members who can deliver service excellence for our guests.

This position is deemed Safety Alert since regular access to an active railway area is required. The Server Travel Host is part of the Onboard team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Key Areas of Accountability

Deliver world class service and life changing experiences for guests

• Create an environment where guests feel welcomed, engaged, and valued by anticipating their needs, being attentive, and providing a high-quality guest experience.

• Resolve guest-related concerns by listening with empathy and providing timely resolutions.

• Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (Silver Leaf or Silver Leaf Plus) in a positive, polished, and professional manner.

• Prepare coaches as required (pillows, blankets, galley set up, cart preparation, and daily inventories).

• Provide enthusiastic, consistent, factual, and engaging storytelling to RM guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment with the Storytelling Manual.

Collaboratively work in a team environment

• Maintain a positive attitude with the team to create meaningful moments and achieve extraordinary outcomes.

• Adapt, if required, to work in multiple railcars with varying teams over a 3-day rail journey.

• Work closely with other hosts to provide seamless services and address any guest issues.

• Look for efficiencies within the operation.

• Demonstrate strong time management skills.

• Ensure all transactions and cash outs are processed as per Standard Operating Procedures.

• Clean and stock railcars, galleys, and washrooms to set standards at the end of each leg of the journey.

• Maintain correct inventory levels and reconcile as required at the end of each journey.

• Perform other duties as assigned by the Onboard Leadership team.

High level of awareness for the health and safety of both guests and team members

• Adhere to all RMs safety and security standards.

• Adhere to RM policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposure to hazards and other health risks.

• Uphold sanitary practices and HACCP guidelines for food handling, general cleanliness, maintenance of galleys, and other service areas.

• Follow the company's, Colorado's, and Utah's policies when serving alcoholic beverages and food services.

Qualifications

Education / Certifications / Knowledge

• High School diploma or GED

• Fluency in the English language required

• Current or past certifications in food handling, alcohol service, or first aid, considered an asset

• Proficiency in a second language considered an asset

Experience/Skills

• Service delivery in a full-service dining environment required

• Solid communication and interpersonal skills

• Solid public speaking skills and ability to deliver storytelling to 54 guests

• Solid serving and hosting skills

• Experience with public speaking or engaging with large audiences (50+ people); theatre, acting or tour-guide experience an asset

• Experience in food preparation or cooking an asset

Work Environment

• Must be over 21 years old

• Exceptional physical endurance and emotional resiliency with the ability to work long days

• Must be able to lift and carry up to 40 pounds

• Able to travel away from home base for up to 3 days at a time

• Able to work weekends and holidays

• Must be legally allowed to work in the United States through the end of October 30, 2023.

Attributes

• Empathetic and compassionate when interacting with guests

• Professional and polished presence

• Energetic, motivated, hardworking, and committed to delivering excellent guest service

• Able to work independently and as part of a team

• Professional, accountable work ethic, and self-motivated

Salary

• Salary: $17.40 an hour PLUS service fees. All service fees will be reported and taxed per federal and state laws.

Eligible Benefits

All team members regularly working 30 hours per week will be eligible for our group benefits plan, which includes:

• Medical, Dental, Vision, Life Insurance

• Short term disability, long term disability, and Accidental Death & Dismemberment policy

• Travel emergency assistance

• Business travel accident insurance and business travel emergency medical insurance

• Vacation time, sick time, and company holiday pay

• 401(k) plan

• Rocky Mountaineer is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.