The Patient Insurance Coordinator is responsible for managing the patient care process by assisting patients with coordinating their financial, insurance, and healthcare benefits services. This is a hybrid role, In-office & remote in the Modesto CA area.

Position is hybrid, in-office, visiting centers as needed and remote in the Modesto CA area.

About Satellite Healthcare

Satellite Healthcare is more than simply a dialysis company. Since our founding in 1974, we have become the industry’s leader in personalized quality care: 70% of our centers earn 4- and 5-star ratings from Medicaid and Medicare.gov, far ahead of all other providers. Our success in caring for patients can be attributed to our mission, our not-for-profit structure, and our people. Together, they create a powerfully patient-centered organization.

Our mission is clear: to make life better for people living with kidney disease. Because we are a non-profit, we can pursue that mission with all our resources, united by our passion for patient care. As part of our commitment to continuous improvement, Satellite Research explores new ways to elevate the effectiveness and delivery of dialysis therapy. And Satellite Wellbound is leading the industry in home dialysis because better outcomes and quality of life are our highest priority. We are also substantial contributors to community and philanthropic kidney initiatives.

Across our organization, we share a single mission – to make life better for those living with kidney disease. Watch our video to learn more about our mission.

About the Role

The Patient Insurance Coordinator is responsible for managing the patient care process by assisting patients with coordinating their financial, insurance, and healthcare benefits services relating to dialysis. The primary goal of the Patient Insurance Coordinator is to deliver excellent customer care within a professional atmosphere.

Essential Functions:

• Assist patients in making informed insurance coverage choices

• Manage American Kidney Fund (AKF) program for all Satellite Healthcare patients

• Assist Social Workers with insurance knowledge and technical insurance benefit information to facilitate them with assisting patients in understanding insurance coverage options

• Serve as a liaison between patients, social workers and billing office to resolve patient insurance issues and/or concerns

• Provide monthly updates detailing statistics and status of patient populations with regard to insurance coverage to senior management

• Work with AR Managers and Finance Team in analysis projects resulting from any system administration issues or patient insurance benefit issues

• Perform analytical analysis and special projects as requested by the Executive Management Team

• Establish monthly reporting of all patient services activities including AKF, revenue, financial assistance statistics and team productivity

• Responsible for staying abreast of changes in Medicare, Medicaid, and private insurance billing requirements; studies industry publications and online notifications, identifies important issues, and distributes highlighted information to Accounts Receivable Teams

• Responsible for driving the Satellite Healthcare culture through values and customer service standards

• Accountable for outstanding customer service to all external and internal customers

• Develops and maintains effective relationships through effective and timely communication

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s Mission, Vision, and Values of Compassion, Trust, Quality, Innovation, and Teamwork. Employees must abide by all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.

About You

Making life better for those with kidney disease is a mission you can embrace fully and passionately. You want to learn about your patients beyond just their time in treatment. You know the value of compassion, commitment and especially collaboration. You believe in continuous improvement as a way of looking at everything. You pursue goals with determination and build long and productive professional relationships.

What You Will Gain

Relationships: You will work directly with a multi-disciplinary team who are just as passionate as you about making a difference in others’ lives. You will also work alongside leaders who believe leading means serving; they support you in providing care that is unsurpassed in our industry.

Impact: The care you provide will enable our patients to live a better life that meets their needs holistically.

Growth: A Satellite career offers a lot of challenges, but also the support and leadership to learn and grow from each one. Here, the paths you find for fulfilling your aspirations don’t need to be linear if that’s your choice. With everything Satellite is doing to be a force for progress in the industry, you have many options before you.

Minimum Qualifications

• Strong time management skills

• Strong interpersonal and written communication skills

• Strong computer skills and proficiency in Microsoft Office Suite and Healthcare Clinical systems

• Ability to work independently (with minimal supervision)

• Must be able to prioritize multiple, competing tasks with excellent organizational skills

• Ability to handle confidential information discreetly

• Ability to work in a fast-paced and changing environment

• Analytical and problem-solving skills

• Demonstrates professionalism

• Detail oriented with data entry proficiency

• Working knowledge of standard Office applications

• Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email

Experience:

• Two years of related experience in healthcare working with clinicians and patients

• Some experience with hospital ICD-10 coding, discharge coordination process, outpatient admission procedures and benefit authorizations

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying

Education:

• High School Diploma, GED or equivalent required; Bachelor’s Degree in healthcare administration or business administration preferred

Satellite Healthcare, Inc. is an equal opportunity employer. Satellite Healthcare, Inc. does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Satellite Healthcare, Inc . offers a drug free work environment.