Job Description

About us

Cypher Interpretation Services has been providing interpretation in the Philadelphia area since 2016.

We specialize in providing interpreters for a wide variety of languages and dialects, for both local in-person and remote work. A lot of our assignments take place outside of hospital or courtroom settings and involve assisting some of the more vulnerable segments of the local population.

We are a smaller but growing company with room for professional expansion.

We are looking for an organized, punctual and reliable scheduler interested in assisting with our day-to-day interpretation assignment scheduling. The ideal candidate will have a college/university degree, as well as experience in the language service industry and/or the early childhood intervention field as well as knowledge about traveling within Philadelphia and working knowledge of the surrounding suburbs. The selected candidate will know how to use Microsoft Office, Google Documents and Zoom, communicate promptly and effectively and have good customer service skills.

Responsibilities:

• Answering phones and emails, scheduling and confirming appointments, and inputting data into company systems.
• Organizing workflow and appointment by reading and routing correspondence, collecting customer and interpreter information, and managing assignments.
• Completing requests by occasionally greeting customers, over video or on the telephone, and answering or referring inquiries.
• Maintaining customer and consumer confidence as well as protecting operations by keeping information confidential.
• Keeping equipment operational by following manufacturer instructions and established procedures.
• Securing information by completing database backups.
• Providing historical reference by utilizing filing and retrieval systems.
• Contributing to team effort by accomplishing related results as needed.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: Remote

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