The IT Support Analyst I for Shared Services is responsible for all of the technology support needs of the faculty, staff, and students at NewSchool of Architecture & Design. The IT Support Analyst I's primary responsibilities include helpdesk system management, end-user troubleshooting & issue resolution, oom technology management, hardware & software inventory management, end-user orientation and training, and special project work as designated by members of the technology team.
The IT Support Analyst I will need to provide an exceptionally high level of customer service to the faculty, staff, and students at NewSchool of Architecture & Design. The IT Support Analyst I should have a strong understanding of ITSM concepts and possess a high level of proficiency in managing incoming support issues and multiple priorities. To be successful in the role will require strong communication and teamwork skills in addition to being energetic, pro-active, and possess strong attention to detail.
The IT Support Analyst I will be located on campus in San Diego, CA.
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About Ambow Education USA
Ambow Education USA has a mission to redefine the way higher education operates and services its community. Formed in 2020 following the acquisition of NewSchool of Architecture & Design (San Diego) in 2017 and NewSchool of Architecture & Design (San Diego) in 2020, Ambow Education plays an integral part in the delivery of critical services to students, faculty, and staff.
The ever-changing landscape of higher education provides great opportunities to seek better ways to serve students, faculty, and staff. Ambow Education USA Shared Service is pursuing such opportunities to engage educational leaders from varied disciplines for their visionary, innovative, and strategic thinking to build a best-in-class shared service organization. Our goal is to deliver cost effective operational services, first class customer/user experiences and valuable insight into business performance.
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