Due to our exciting rapid growth, we are looking to hire a high-performing
Manager, Strategic Insights to help us meet our ambitious customer acquisition
and revenue growth objectives globally.
As a Manager on Vurvey’s Client Success team, you will be responsible for managing a
portfolio across a range of brand accounts. You will partner closely with clients to
understand their business goals and help them to utilize the Vurvey platform to inform
their brand strategy and to accomplish those goals. You will work hand in hand with the
broader Enterprise Client team to ensure we are delivering long-term value to our
clients.
Duties and Responsibilities:
- Oversee day-to-day client relationships with a roster of top brands.
- Become an expert in the client’s business and industry.
- Promote ‘consumer-obsessed’ mindsets, and the democratization of consumer centricity in major corporations.
- Strategic partner to a portfolio of several Fortune 100 companies, with a special focus on FMCG and/or retail.
- Provide strategic recommendations to support clients business needs.
- Field unique and; custom brand/research projects to answer clients’ critical business questions.
- Compile and analyze data and create PPT charts/presentations to summarize key findings and learnings from clients’ projects.
- Deliver client training on platform functionality.
- Execute work in a timely, efficient manner.
- Build and maintain strong, long-lasting customer relationships, with a special focus on client renewal.
- Work effectively with the worldwide Vurvey teams to support our global growth.
- A team player, who can live and breathe Vurvey values – we take care of one another, have grit, and are passionately curious while having fun along the way!
Required Skills
- Bachelor’s Degree or equivalent.
- 3-5+ years’ experience working market research and client management – preference for agency work with major CPGs.
- Fundamental understanding of brand strategy and consumer insights.
- Exceptional analytical skills, paired with an ability to distill critical insights from data and explain findings to clients in a simple, actionable manner.
- Exceptional organizational skills and strong attention to detail is a must.
- Strong verbal communication skills and experience with client presentations and meetings.
- An entrepreneurial mindset and/or attitude.
- Ability to work independently as well as part of a team.
- Demonstrable experience in developing client-focused, differentiated and achievable solutions
What will you receive in return?
Salary: $80k
Location: Remote - Possible
Along with a competitive salary and benefits package, you will also have the following
as part of your day to day role:
Support and Encouragement – We are passionate about our staff and want to ensure
they have all the tools and resources they need. This includes having an open and
transparent culture where employees are encouraged to use their initiative alongside
the expertise of the rest of the business. Bespoke L and D programs allow you to carve out
your own career path to reach your full potential.
Work-life Balance – We take the health and wellbeing of our staff seriously. With this
comes the ability to request flexible and remote working, policies such as enhanced
maternity and parental leave, annual leave, and a dedicated HR department for
guidance on matters that are important to you. We also hold regular team outings
throughout the year with employees from across our global offices getting together
Vurvey is a rapidly growing SaaS company in the exploding market of customer
experience and video market research and qualitative research insights. Founded in
Cincinnati, OH, in 2010, the company has established a global team across North
America, Europe, South America, and Asia-Pacific. Vurvey is the market-leading
provider of video feedback capture and analytics, recently winning Supplier of the Year
at Unilever. The company’s video technology helps brands to see the people behind the
data, driving customer-centric decisions through engaging video research, while
allowing consumers to reach out directly to brands in the moment and via their preferred
medium: video. Over 100 companies including Adidas, P&G, Unilever, J&J, Clorox,
Kroger, Pepsi, and Delta Airlines use Vurvey to capture real-time, qualitative feedback
from their consumers.